Pepperfry Chooses Ameyo Contact Center Software to Supply Seamless Customer Experience

Contact center technology and customer experience experts, Ameyo (www.ameyo.com) is excited to announce its continued dominance with the addition of Pepperfry, India’s No.1 online furniture, home and living marketplace, to its notable list of e-commerce clients like Flipkart, Jabong, Myntra, healthkart, etc. Pepperfry offers customers a wide selection of amazingly priced furniture and home merchandise, and provides small and medium businesses an ideal platform to sell their merchandise to millions of discerning customers.

Ameyo Customer Engagement Platform powered both inbound and outbound calling operations to streamline customer conversations across the organisation. Ameyo seamlessly integrated with Pepperfry’s in-house CRM, mapping every customer with a unique ID that expedites calling operations by routing specific calls to respective departments. Ameyo also helps arming agents with comprehensive customer information through a CTI Screen Pop, that displays customer information, including previous interactions, order history, complaints, etc., enabling agents to resolve customer queries quicker. The IVR system was especially important in the decision process, as a primary goal was improving customer satisfaction by garnering customer feedback.

“The team at Ameyo are very proactive and approachable. When there is any new initiative, they work with us to ensure the success of the whole initiative rather than stopping at what was required of them. They have excellent response rate, when responding to any query or any clarification needed. When working with Ameyo, it feels like working with your own team and not a vendor. They have been walking with us in every step of this wonderful journey. I wish we have many more years of growing together,” says Samir Panchal, Internal IT Head, Pepperfry.

The technical and the analyst team at Pepperfry is extremely delighted with Ameyo’s reporting tool that generates daily reports on the parameters the team has decided upon. This helps them in filtering data that is critical for strategic decisions, resulting in a 60% hike in their operational efficiency. Ameyo call center software helped in achieving 100% Call Recording of agent-customer conversations, helping them to train and coach agents better.

About Ameyo:

Ameyo contact center software is a one-stop solution for Customer Interaction Management. It has been designed to add value to businesses and pave way for structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. With presence in over 40 countries and spanning multiple verticals, Ameyo has been recognised and nominated for the best contact center technology by numerous enterprises and grandees of the industry. Ameyo’s customers are benefited with dedicated 24/7 support and award winning product suites based on innovative methodologies. Ameyo is the flagship product of Drishti-Soft Solutions, leaders of customer interaction management technology.