Interactive Intelligence Wins Network Computing Magazine's Well-Connected Award for Unified Communications Software
Following a hands-on test designed to show real-world business use and integration, Network Computing editors selected Communite based on its breadth of features, user management interface, and customization options.
"Today's communication systems combine more than just e-mail, fax and voice mail," said Network Computing technology editor, Mike DeMaria. "You must deal with instant messaging, presence management and call routing. Interactive Intelligence's Communite offers all these features and more, with a superior user management interface and customization options."
Interactive Intelligence first introduced Communite in 2001 as a standards-based, unified communications system offering unified messaging, voice mail and real-time communications services for large organizations. The product has been especially successful in higher education institutions.
The company designed Communite to enable organizations to make use of their existing PBX infrastructure, while gradually leveraging IP without incurring large up-front costs. Communite makes use of LDAP-compliant directories to support hundreds of thousands of users in distributed environments.
In addition to providing voice mail and unified messaging, Communite offers multi-modal access by phone, desktop, Web browser or any PDA device; presence management; call control with call screening and rules-based call routing; find-me/follow-me services; conferencing; fax services; automated message notification; a Web-based administrative interface; and more.
"Not only does Communite offer major competitive advantages through its wide range of productivity-enhancing applications and cost-effective migration path to IP, it also differentiates itself with a unique 'universal ports' capability for deploying different applications for different user needs all running on the same platform," said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples. "This lets organizations deploy Communite on a flexible 'choose-by-function' basis -- from voice mail only, to advanced unified communications applications."
According to Network Computing, similar to current contact center trends, unified messaging is largely being driven by the uptake of VoIP and SIP.
"IP contact centers, rather than telephony-only solutions, make sense, since they deal with e-mail, fax, instant messaging and Web chats," DeMaria said. "Similarly, unified messaging is gaining in popularity, largely because of the growth and adoption of VoIP and SIP. With products such as Interactive Intelligence's Communite, e-mail, voice mail, fax, instant messaging and presence management are all tied together."
Interactive Intelligence was the exclusive winner of this year's Well-Connected Award for Messaging and Collaboration in the category of Unified Messaging. This is the second time the company has been honored with the award.
Results of Network Computing's 12th annual Well-Connected Awards for Messaging and Collaboration were published in the April issue and can be accessed online at http://www.networkcomputing.com/showArticle.jhtml?articleID=185303235.
For more information about Communite, visit http://www.inin.com/Products/communite/communite.asp.
About Network Computing
Network Computing is the trusted information source, which helps 220,000 technology leaders turn business strategy into reality. The editorial team consists of real-world IT veterans who provide objective information and analysis on technologies and solutions that are tested in IT media's only Real-World Labs -- a setting that mirrors our audience's work environment. Network Computing's critical analysis of market solutions and their impact on an organization is infused in every aspect of the brand, from the award-winning publication and networkcomputing.com, to NWCReports.com, and the events such as the Expert Series Tour and Technology Leader Forum. Network Computing is consistently honored for its editorial excellence, garnering accolades from the American Society of Business Publication Editors (ASBPE), as well as winning Maggie Awards from Western Publications Association and Folio magazine's Ozzie Awards.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) offers business communications software solutions for contact center automation, enterprise IP telephony, unified communications, and self-service automation. The company was founded in 1994 and has more than 2,000 customers worldwide. Recent awards include CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs more than 400 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Net: http://www.inin.com.
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