FrontRange and enteo Combination Creates a Comprehensive, End-to-End IT Service Management and PC Lifecycle Management Offering; Provides Customers Superior Service Levels and Increased Business Value
DUBLIN, Calif.--FrontRange Solutions™, a global market leader in IT Service Management, Customer Relationship Management (CRM), and Voice applications for the mid-market and Distributed Enterprise, has signed an agreement to acquire enteo Software, Inc., a developer of market-leading PC Lifecycle Management & Citrix Management solutions (www.enteo.com). Based in Germany, enteo is a recognized leader of Asset Management solutions and has more than 1,200 customers and 200 partners globally. enteo’s product offerings include solutions for Patch Management, software distribution for Operating Systems and applications, License Management and Compliance, and Configuration Management. With solutions from enteo, businesses can easily manage and service network-based endpoints – from mobile devices, laptops and desktops to servers and storage assets.
Michael McCloskey, CEO of FrontRange, stated: “The combined offerings of FrontRange and enteo will provide customers with the ability to integrate world class Service Management with PC Lifecycle and Remediation management solutions, thereby increasing infrastructure availability and value to the business.”
The FrontRange HEAT® help desk and IT Service Management (ITSM) enterprise products are industry-recognized market-leading solutions with more than 8,000 customers and 300 partners in 24 countries. By acquiring enteo Software, FrontRange expands its global footprint in the IT business software market. enteo’s industry-leading solutions offer capabilities including Patch Management, Remediation, License Management and software distribution solutions; the combination of FrontRange and enteo will provide customers with end-to-end IT service management and lifecycle management solutions based on best practice frameworks, such as the ITIL methodology and key corporate initiatives including Sarbanes Oxley.
Stephan Glathe, CEO for enteo Software, said, “PC configuration and remediation can provide synergies to IT service management for a more comprehensive service and asset solution. IT organizations thinking strategically about future business needs are looking for more complete solutions with the right value proposition. It’s all about doing more with less by optimizing the lifecycle of assets while delivering better service.”
“Leading service and support organizations are seeking to align their strategy and toolsets for IT service desk and PC lifecycle configuration management,” said Kevin J. Smith, Vice President of Products for FrontRange. “Bringing these critical applications together can empower infrastructure management and service teams, with benefits including more proactive IT and customer service and an increase in first-contact resolution rates. This leads to many benefits for IT and the business, including higher end-user satisfaction and lower support costs.”
“Companies are challenged with delivering business value despite constant pressures to manage increasing IT complexity at the lowest cost possible,” said McCloskey. “This combination does just that by merging the remediation capabilities of enteo including Patch, Software Distribution, Licensing and Monitoring together with our proven Service Management, CMDB, and Inventory Management and Discovery solutions. The synergies of FrontRange and Enteo accelerate the continued execution of our strategy to deliver enterprise-class solutions with fast time to benefit, low TCO, and high customer value.”
“FrontRange will allow enteo to realize its goal of bringing our Lifecycle Management solutions to the global market. With our combined products, we have a unique ability to provide innovative solutions to our customers. I am excited that we will continue to play a major role and driving force as the competency center for executing the asset management strategy of FrontRange,” said Glathe.
John Ragsdale, Vice President of Research for the Service & Support Professionals Association said, “As service management tools mature, offering ‘best of breed’ capabilities for license and asset lifecycle management becomes core to service management. With more emphasis by CIO’s on cross-enterprise integration, the ability to manage workflow across the enterprise, including unlimited integration points, will further drive effectiveness and productivity of frontline service teams.”
Continued McCloskey: “We are excited about enteo and believe that this will help us achieve our goal of building the market leader. enteo will play a large role in our future plans, and I look forward to working with Stephan and the enteo team on driving our strategy forward.”
About enteo Software
enteo (www.enteo.com) offers one of the most extensive product portfolios in this market segment and specializes in software assignment and installation, hardware and software inventory, and remote control of PCs. The entire IT lifecycle is covered.
enteo Software solutions make it possible to manage desktops, laptops and servers. enteo Software is the only manufacturer of software and configuration management solutions to support both Windows fat clients and Citrix Presentation Servers™.
enteo Software is an international company, headquartered in Germany with offices in Europe and the USA. It maintains a global service and sales network of qualified partner companies.
enteo Software solutions are proven to reduce operating costs and deliver a quick return on investment. The use of the latest security technology ensures networks are protected effectively against both internal and external threats. The software is highly scalable and adaptable, making it ideal for expanding businesses.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for mid market, small-to-medium-enterprise (SME) and distributed enterprise organizations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine®; IT Service Management including the HEAT®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.
Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.