Savaria Concord Implements Soffront CRM to Improve Sales, Lead Distribution
FREMONT, Calif.--Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Savaria Concord Lifts Inc., has implemented Soffront CRM as an on-demand application to automate sales and lead distribution to partners. Savaria Concord Lifts, one of North America's leading accessibility companies, provides home elevators, wheelchair lifts and stair chairs that facilitate mobility of people with special needs.
“Savaria Corporation acquired Concord Elevator, Inc. in 2005, thereby doubling our business volume and the amount of leads we receive,” explained Ian Clark, marketing manager, Savaria Concord Lift. “Prior to Soffront, leads were manually downloaded from automatically generated .txt files into Microsoft Access and then distributed to the appropriate dealers. This process was highly inefficient and not feasible once the size of the company expanded. We needed a more efficient way to automatically manage leads from multiple websites.”
According to Clark, they looked at competing systems offered by well-known companies such as Salesforce.com and Siebel Systems prior to selecting Soffront CRM. “When we spoke with some of the biggest names in the industry at the end of 2005, they didn’t have the technology available to deliver a fully functional partner portal. They said that it would be available within a year, but the price they were quoting was cost-prohibitive. Not only could Soffront supply us with exactly what we needed now, they could implement it at a fraction of the cost,” explained Clark.
Using Soffront CRM, leads are automatically compiled from several websites into a common database. The software then distributes the leads to more than 1,400 dealers based on certain requirements. By accessing the partner portal, dealers can quickly and easily check on the status of orders or upload files. “Additionally, marketing can now measure the success of campaigns by tracking where leads originate,” added Clark. “This capability greater improves our budgeting process and helps us measure ROI.”
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning sales, marketing, customer service and help desk. With more than 2,500 customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
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