Last Updated on Wednesday, 25 October 2006 14:39
Written by Lin Lawson
Tuesday, 24 October 2006 05:15
SupportPoint Builds Learning Into the Job To Reduce Processing Errors, Accelerate User Adoption, and Improve Performance LevelsNew York – October 24, 2006 – Panviva, a leading provider of performance support solutions, today announced the general availability release of SupportPoint in the US market. Deployed by leading enterprises worldwide, SupportPoint is a specialized knowledge base solution that provides fast, targeted access to structured documentation about complex systems, processes, and products to help employees execute tasks and processes correctly. The latest release of SupportPointoffers a new browser-based viewer to provide remote and off-site users with anytime, anywhere access to the context-specific knowledge they need, at the exact moment they need it.“Whether they are merging, growing, outsourcing, or simply improving on what they have in place, enterprises are continuously implementing new systems, applications, and processes or upgrading. But with so much changing so fast, employees often struggle to stay up to date – impacting individual performance and overall productivity,” said Effraim Herskovic, Vice President of Panviva. “Training and retraining can be a costly and time-consuming effort, as is help-desk and post-launch support for new applications. SupportPoint offers an alternative, building learning into the job by delivering context-specific knowledge to users at the moment-of-need – and providing on-going support in a knowledge base that’s current.”Enterprise Application SupportDesigned to document and deliver knowledge in a simplified, standardized way, SupportPoint ensures that employees always use applications, processes, and procedures correctly, regardless of complexity or change. With easy to use yet powerful authoring tools and an intuitive user interface, SupportPoint builds a self-service knowledge base that offers precise access to clear, relevant knowledge and documentation, customized to the user, application, and process in use. This creates an intuitive, context-specific support environment that helps employees improve their performance on job tasks on an ongoing basis – boosting overall productivity. At the same time, SupportPoint accelerates user adoption and compliance for enterprise applications like ERP and CRM across an organization – while minimizing the time and costs associated with traditional training and eLearning approaches.Contact Center SupportIn addition to its function as an enterprise application and process support tool, SupportPoint is deployed by contact centers around the world to reduce upfront customer service agent training, and put easy-to-use, self-service support at agents' fingertips. By clarifying complex applications and processes and eliminating the need to search numerous information repositories for solutions, SupportPoint helps agents in real time to handle transactions and customer inquiries more accurately and efficiently.Along with the addition of a browser-based viewer, SupportPoint’s new features include built-in access to the SupportPoint Portal, an online library of tools for audit logging, license management, downloads, and more, as well as Active Directory support, for secure single sign-on and user authentication capabilities.Pricing and Availability Available today, SupportPoint can be custom configured for virtually any contact center or enterprise application, including ERP and CRM systems from SAP, Oracle, and other vendors. For more detailed product and pricing details, or to schedule a SupportPoint demonstration, contact Panviva at email@example.com or call 1-888-254-4025 About Panviva and SupportPointSupportPoint is Panviva’s flagship performance support solution, delivering fast, targeted access to structured documentation about systems, processes, and products. SupportPoint accelerates user adoption and compliance, and reduces training and support costs by offering personalized, context-specific, self-service support that delivers know-how at the moment-of-need. More than 50,000 users around the world rely on SupportPoint across a broad range of industries, including manufacturing, insurance, distribution, telecom, utilities, and government. For more information, visit www.SupportPoint.com.