Entellium Selects SAVVIS to Manage IT Infrastructure Services
Software as a Service CRM Industry Leader Turns To SAVVIS to Deliver Award-Winning Solutions
ST. LOUIS--SAVVIS, Inc. (NASDAQ:SVVS), a global leader in IT infrastructure services for business applications, today announced that it has teamed up with Entellium (www.entellium.com) to run that company’s suite of hosted customer relationship management (CRM) solutions.
Under the agreement, SAVVIS will provide a fully managed hosted computing infrastructure that underpins the delivery of Entellium’s market leading CRM solutions featuring industry-leading service level agreements. In choosing SAVVIS, Entellium, a global supplier of online CRM solutions, recognized the need for the highest levels of security over its customer-sensitive data. Now Entellium data will be protected by SAVVIS’ managed security services and audited and tested by SAVVIS’ experienced Professional Services team.
A robust, scalable and reliable back end is a critical part of Entellium’s success. It enables the company to offer the CRM industry’s most comprehensive service level agreement to all customers, including a money-back system availability guarantee. Also, the sensitive nature of CRM data requires that any outsourced IT infrastructure provide the highest levels of managed security and support. SAVVIS’ long experience with hosted applications and its reputation for service, security and reliability led Entellium to deploy SAVVIS’ managed IT infrastructure to host its software as a service (SaaS) delivery model.
Unlike many CRM providers that primarily target large enterprises, Entellium has tailored its offering to meet the sales force and customer management needs of the vast mid-market. As a result, Entellium offers a product that is both easy to use and affordable. In addition, it gives every customer a named account manager along with free 24x7 online support.
Based on 50,000 hours of usability research, Entellium’s eSalesForce and eCustomerCenter help users to manage sales opportunities and customer service incidents more effectively, which results in increased sales and customer loyalty. Entellium CRM solutions also allow businesses to automate many routine tasks such as filling out forms, tracking results and creating reports.
“Our hosted SaaS solutions depend upon a rock-solid IT environment and delivery platform, so much so that it forms the basis of service guarantees for our customers,” said Paul Johnston Entellium CEO. “SAVVIS, as a trusted partner, allows us to focus on developing the best CRM solutions possible while they manage the critical elements of our IT infrastructure, ultimately providing an advantage for us and our customers, while also accommodating our rapid growth.”
SAVVIS managed hosting offers every aspect of a full IT infrastructure as an outsourced service, with computing, storage, network, and security elements combined into individually tailored solutions. SAVVIS Professional Services team works with clients to audit current systems and design new implementations, and they provide support over the life of the infrastructure. By choosing to use managed IT services, customers are assured of a fully configurable, scalable solution, providing a cost effective way to quickly and efficiently provision business technology needs.
“Entellium represents a growing number of software companies building businesses around web-based hosted services,” said Michael Tardif, Senior Vice President for Product, Engineering, and Development at SAVVIS. “With SAVVIS, businesses like Entellium now have the option to remove the burden of running their IT operations and increase their focus on delivering superior service to their customers.”
Founded in 2000, Entellium’s suite of CRM solutions has been designed specifically for small and midsize companies and divisions of large enterprises that want a powerful solution that strikes the right balance between the everyday needs of sales and service representatives and the reporting requirements of management. Entellium has won several industry awards for innovation in usability, and was recently recognized by Forrester Research for top scores in Usability and Cost among leading CRM providers (The Forrester Wave: Hosted Sales Force Automation, Q1 20051). Entellium is also the recipient of the Frost and Sullivan 2005 Customer Service Leadership award for outstanding service to its customers. Entellium is headquartered in Seattle, Washington, with a global R&D Center in Malaysia and sales operating worldwide via its partner network. For more information, visit http://www.entellium.com.
SAVVIS, Inc. (NASDAQ:SVVS) is a global leader in IT infrastructure services for business applications. With an IT services platform spanning North America, Europe, and Asia, SAVVIS leads the industry in delivering secure, reliable, and scalable hosting, network, and application services. These solutions enable customers to focus on their core business while SAVVIS ensures the quality of their IT systems and operations. SAVVIS’ strategic approach combines virtualization technology, a global network and 25 data centers, and automated management and provisioning systems. For more information about SAVVIS, visit: http://www.savvis.net
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