Social CRM and Team Collaboration Workspace Now Embeds Full-Featured Twitter Client
NEW YORK--Bantam Live has released a new module developed with Twitter's API to help small businesses find, connect, and track relationships with contacts and customers on Twitter. A major improvement from its previous lead-generation tool, the new full-featured Twitter client integrates contact profiles and tweet content with contact management, CRM, and team collaboration in the activity stream-based web software of Bantam Live.
“We're big fans of Bantam Live, and the new Twitter integration represents yet another useful tool to help the SalesGravy.com team search Twitter, communicate and track customer interactions, monitor contacts and content, and collaborate internally with Bantam Live's modern, Facebook-style interface of its online workspace.”
"For small businesses, Twitter is now a richer and more manageable source of contacts, partners, and customers with Bantam Live," said John Rourke, CEO of Bantam Networks.
The availability of the new Twitter client was recently announced - tweeted - by a Bantam Live customer and savvy CRM user, Jeb Blount, author of "People Buy You" and CEO of SalesGravy.com, the internet’s most popular sales website. Twitter users signing up via the tweet - now linked to on the Bantam Live homepage - will get a 30-day free trial of Bantam Live and also a receive a discount promocode if they choose to subscribe to the service after the free trial.
Said Jeb Blount, "We're big fans of Bantam Live, and the new Twitter integration represents yet another useful tool to help the SalesGravy.com team search Twitter, communicate and track customer interactions, monitor contacts and content, and collaborate internally with Bantam Live's modern, Facebook-style interface of its online workspace."
The new offering is at no extra charge to existing plans. Features include:
- Twitter Functionality: Tweeting, replies, timeline, profile, @mentions, retweets, saved searches, lists, following/follower stats, favorites, tweet emailing, etc. are now all here in a tabbed interface, similar to the new Twitter site. The essential communication features of how people use Twitter to interact are now within the social CRM app of Bantam Live.
- Contact Management: Users can create new contact names and profiles from Twitter within Bantam Live with one click. First name, last name, headshot and bio are automatically populated along with tags in a newly created contact record page in Bantam Live that embeds the contact's live Twitter feed.
- CRM and Activity Stream Collaboration: Users can search for keywords in tweets and discover new prospects, customers, and partners. Replying directly, importing new contact names and their tweet content, commenting on tweets to team members, creating and assigning tasks to coworkers, and notifying coworkers of such activity are features that are now available. All activity is recorded in the history section (next to the contact's live Twitter feed tab) on a contact record page in Bantam Live. Moreover, all activity is displayed in the Bantam Live activity stream for team members to monitor and interact.
About Bantam Live
Bantam Live is owned and operated by Bantam Networks, LLC, located in the SoHo district of New York City. For more information, see www.BantamLive.com
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