Joint Data Integration Capabilities Speed Customer Deployments
AUSTIN, Texas--Pervasive Software (NASDAQ: PVSW), a global leader in cloud-based and on-premises data integration, today announced support for the RightNow CX Cloud Platform recently introduced by RightNow, an industry-leading cloud-based customer experience solutions provider. Pervasive Data Integrator™ connectivity, via open APIs in RightNow Connect, gives RightNow clients the ability to rapidly and reliably connect to a full range of on-premises and hosted applications and data sources.
“We are excited about RightNow CX Cloud Platform”
The recently launched RightNow CX Cloud Platform gives Pervasive access to RightNow CX, the customer experience suite, through an open, standards-based API that supports SOAP 1.1, WSDL 1.1 and WS-I Basic Profile 1.1. Pervasive in turn offers connectivity to applications and data sources ranging from cutting-edge SaaS applications to well-established ERP systems. Together, Pervasive and RightNow give companies access via RightNow CX to critical customer data in accounting, CRM, marketing automation and ERP systems to help users develop, rapidly execute, and manage a comprehensive customer experience. With Pervasive’s extensible, reusable data integration processes, customer implementation times are often reduced by 80% or more.
“Pervasive is a long-term data integration partner for RightNow,” said David Vap, Chief Solutions Officer for RightNow. “Their ability to develop integrations that leverage the Connect Web Services for SOAP query language to speed integration deployments allows us to give our joint customers richer, faster integrations.”
“We are excited about RightNow CX Cloud Platform,” said Mike Hoskins, Pervasive CTO and general manager of Integration Products. “Its combination of a standards-based integration API and Pervasive’s unparalleled connectivity offers call centers the ability to rapidly integrate with other data sources and applications to better serve their customers and optimize the total customer experience.”
About Pervasive Software
Pervasive Software (NASDAQ: PVSW) helps companies get the most out of their data investments through agile and embeddable software and cloud-based services for data management, data integration, B2B exchange and analytics. The embeddable Pervasive PSQL™ database engine provides robust database reliability in a near-zero database administration environment for packaged business applications. Pervasive's multi-purpose data integration platform, available on-premises and in the cloud, accelerates the sharing of information between multiple data stores, applications, and hosted business systems and allows customers to re-use the same software for diverse integration scenarios. Pervasive DataRush™ is an embeddable parallel dataflow platform enabling data-intensive applications such as claims processing, risk analysis, fraud detection, data mining, predictive analytics, sales optimization and marketing analytics. For more than two decades, Pervasive products have delivered value to tens of thousands of customers in more than 150 countries with a compelling combination of performance, flexibility, reliability and low total cost of ownership. Through Pervasive Innovation Labs, the company also invests in exploring and creating cutting edge solutions for the toughest data analysis and data delivery challenges. Robin Bloor, Chief Research Analyst and President, The Bloor Group and Founder, Bloor Research, recently cited Pervasive as one of the “10 IT Companies to Watch in 2010.” For additional information, go to www.pervasive.com.
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.
|< Prev||Next >|