SAN JOSE, Calif.--BMC Software (NASDAQ: BMC) and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.
“IT departments want to lead the shift to the Cloud 2 revolution”
Customers are rapidly adopting the BMC ServiceDesk on Force.com solution for IT service management, an indication of the need among IT departments for cloud-computing apps that are collaborative and deliver access to data in real-time.
Further strengthening the strategic alliance between the two companies, salesforce.com is now reselling BMC ServiceDesk on Force.com to accelerate the momentum for Cloud 2 within IT departments.
Since BMC ServiceDesk on Force.com was announced in late April, hundreds of companies have signed up for the free trial or demo of the cloud computing solution, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins, including Allied Wireless Communications Corp and Lumen21.
“With ServiceDesk on Force.com, we’re getting a consolidated service desk that is both simple and affordable,” said Eduardo Don Jr., CEO of Lumen21, an IT consulting firm in Santa Ana, Calif. “As a cloud-based ITSM solution from two industry leaders like BMC and salesforce.com, we’re confident that the pay-as-you-go pricing and lack of hardware or software costs will help Lumen21 reduce costs and improve service levels for our customers.”
The BMC ServiceDesk on Force.com solution offers customers consolidated service desk, self-service and inventory management capabilities delivered on the Force.com platform. The addition of Chatter social capabilities in Force.com, such as real-time feeds, status updates and profiles will foster stronger collaboration within IT departments and with internal users.
“IT departments want to lead the shift to the Cloud 2 revolution,” said Kendall Collins, chief marketing officer, salesforce.com. “By offering BMC ServiceDesk on Force.com directly to our customers, we can deliver a world-class IT service management solution that has all the collaborative and real-time benefits of the next generation of cloud computing.”
“Through our resell agreement with salesforce.com, we are making it easier than ever for customers to simplify and automate their IT,” said John McMahon, BMC’s senior vice president for worldwide sales and services. “Our combined sales teams are bringing BMC’s cloud-based IT service management solutions to the world via the proven Force.com platform.”
BMC ServiceDesk on Force.com is now available for sale from both BMC Software and salesforce.com. Visit the following link for a free trial. Register now to see the live webcast of salesforce.com Chairman and CEO Marc Benioff’s keynote from Cloudforce 2010, which will also include a demonstration of BMC ServiceDesk on Force.com with Chatter functionality.
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2010, BMC revenue was approximately $1.91 billion. Visit www.bmc.com for more information.
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:
Salesforce.com offers the fastest path to customer success with cloud computing. As of April 30, 2010, salesforce.com manages customer information for approximately 77,300 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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