Session Border Control Market Leader Implements BigMachines On-Demand Quote-to-Order Solution Integrated with salesforce.com CRM
CHICAGO--BigMachines, Inc., the leader in sales configurator, B2B ecommerce, quoting and proposal software-as-a-service (SaaS), today announced that Acme Packet, the leader in session border control solutions, has successfully deployed BigMachines on-demand software to streamline sales quoting and forecasting. Acme Packet is using BigMachines, integrated with their Customer Relationship Management (CRM) system from salesforce.com, to streamline the entire opportunity-to-quote-to-order process.
“BigMachines has helped us continue to grow our business rapidly with tight financial controls, but without the corresponding increase in support headcount”
Acme Packet develops and sells networking equipment used to deliver IP interactive communications. The Net-Net® product family, consisting of session border controllers, session-aware load balancers, multiservice security gateways and session routing proxies, is used in service provider, enterprise and contact center networks for services and applications such as VoIP trunking, hosted enterprise and residential services and fixed-mobile convergence.
“BigMachines has helped us continue to grow our business rapidly with tight financial controls, but without the corresponding increase in support headcount,” said Peter Minihane, CFO for Acme Packet. “BigMachines has reduced the pain in our quoting process, accelerating the introduction of new products and SKUs to our account teams and improving our manufacturing forecasts and data analysis.”
Acme Packet has realized many benefits since implementing BigMachines including a standardized quote process, standardized and consistent quote output, easy pricing and SKU updates, ownership and process improvements in communicating new products, management of quote approvals, and reduction in quote-to-purchase-order delivery errors. Acme Packet also implemented BigMachines Mobile Approvals, which enables sales managers to review and approve price quotes from sales reps in the field through a variety of mobile devices. Approvals are automatically logged in the BigMachines software, ensuring rigorous audit controls.
“BigMachines has delivered a robust solution that supports Acme Packet’s continued growth as a global sales leader in session border controllers,” said Mei-lin Cheng, SVP Services and Support for BigMachines. “We are pleased that Acme Packet has already seen improvements in their sales processes and forecasting, and they are now able to sell more and sell faster.”
BigMachines is the global leader in on-demand sales configuration, B2B eCommerce, quoting and proposal software, helping companies sell more and sell faster. BigMachines award-winning solutions empower sales across customers’ channels by streamlining their sales processes from opportunity to quote to order. BigMachines easily integrates in the cloud to leading CRM, eCommerce, and ERP systems, including those from salesforce.com, Oracle, Microsoft, and SAP. BigMachines’ rapidly growing customer base includes global leaders such as Kodak’s GCG, Siemens, Ingersoll Rand, and NTT Communications, as well as innovative growth companies such as ShoreTel and Voltaire Ltd. For more information, visit www.bigmachines.com.
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session border control solutions, enables the delivery of trusted, first-class interactive communications—voice, video and multimedia sessions—and data services across IP network borders. Our Net-Net family of session border controllers, multiservice security gateways and session routing proxies supports multiple applications in service provider, enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols—SIP, H.323, MGCP/NCS, H.248 and RTSP—and multiple border points—service provider access and interconnect, and enterprise access and trunking. Over 10,000 Acme Packet systems have been deployed by more than 1,035 customers in over 105 countries. They include 91 of the top 100 service providers in the world; and 11 of the Fortune 25. For more information, contact us at +1 781.328.4400, or visit www.acmepacket.com.
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