NEW YORK--Knoa, the leader in End-User Experience Management software, today announced that two of its award-winning end-user experience management solutions, Knoa Experience and Performance Manager (EPM) and Knoa Global End-User Monitor (GEM) have been certified within the Dell ISV Partner Program for Client End-User Experience Monitoring. Dell customers will be able to license these Knoa products through the Dell S&P (Software and Peripherals) organization.

“Dell defined a rigorous set of criteria for the validation of end-user monitoring solutions, and we are proud that Knoa’s solutions have achieved this certification status”

The Dell ISV Partner Program is focused on simplifying the management of disparate infrastructure platforms, applications and IT services. Certification demonstrates to Dell customers worldwide that Knoa’s EPM and GEM solutions have passed Dell’s rigorous testing, meeting the company’s standards of certification for Dell Precision™ workstations, OptiPlex™ desktops and Latitude™ laptops/notebooks.

“Dell is focused on maximizing workforce efficiency and we found Knoa’s EPM and GEM solutions help our customers increase end-user productivity while reducing IT support costs,” said Judy Chavis, director, Global Alliances, Dell. “Knoa’s solutions fulfilled key certification requirements for monitoring and managing end-user experiences on Dell client systems, including Dell Precision workstations, OptiPlex desktops, and Latitude laptops.”

Knoa’s end-user management solutions offer many benefits to IT organizations including reducing support costs, reducing software asset and maintenance costs, improving end-user experience, ensuring compliant use of software tools and providing transparency into how IT assets are being deployed to support business operations.

“Dell defined a rigorous set of criteria for the validation of end-user monitoring solutions, and we are proud that Knoa’s solutions have achieved this certification status,” said Lori Wizdo, vice president, Marketing, Knoa Software. “We look forward to working with Dell to deliver user-centric IT management solutions that reduce IT costs, improve IT performance as well as drive user productivity and business results.”

The two end-user monitoring solutions certified by Dell can be used alone, or in combination to provide deep comprehensive insight into user environment, experience and behavior.

• Knoa Global End-User Monitor (GEM) provides 100% monitoring coverage of all applications that are deployed to, or running on, the end-users desktop. Knoa GEM provides comprehensive application utilization and response time metrics for the entire application landscape without requiring any configuration, scripting, training or tuning for the target application. Knoa GEM is the only commercially available product that can, out-of-the-box, provide meaningful response time metrics for the entire application portfolio, for all end-users, all the time.
• Knoa Experience and Performance Manager (EPM) captures deep insight about end-user experience with business applications and also provides deep insight into user behavior, user performance and business process execution. Knoa EPM is used by application management teams who are tasked to drive effective adoption and use of enterprise applications like ERP and CRM. Knoa EPM is available as an ‘off-the-shelf’ product for the most popular ISV packages and is also used to monitor custom applications.
  
  For more information about Knoa’s suite of end-user management solutions, visit www.knoa.com.

About Knoa

Knoa Software is leading the transformation of IT Management with end-user management solutions that monitor, measure and manage how end-users are utilizing corporate software applications to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently – the key to achieving business value and ROI. Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com.