Leading Financial Services, Telecom, Entertainment and Non-Profit Organizations Choose SugarCRM to Manage their Businesses
CUPERTINO, Calif.--SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced a number of high-profile companies have selected SugarCRM’s cloud-based CRM services to power their operations. The organizations include BLS Telecom, Robin Hood, The Utah Flash, SkyScanner and BancVue. These companies, representing a diverse set of organizations that span industries and geographies, all chose SugarCRM for its ease-of-use, flexibility in meeting specific use cases and the affordable pricing that mitigates the risk commonly associated with CRM deployments.
“Sugar came highly recommended to us and its reputation for ease-of-use, reliability and affordability is what sold us.”
Improved Customer Support at BLS Telecom
BLS Telecom, a global provider of telecommunication products and services headquartered in Harrison, NY, chose SugarCRM to help streamline its product order and delivery process, achieving efficiency gains of almost 80 percent in a short time frame after automating processes in SugarCRM.
“SugarCRM enables us to provide faster and more consistent customer service and support,” says Chris Tooley, chief network architect at BLS Telecom. “We have been able to see results in only a few short weeks.”
Managing Partnerships at Robin Hood
The leading poverty-fighting organization in New York City selected SugarCRM to manage partnerships with the more than 200 programs and schools it funds.
“SugarCRM’s powerful yet flexible system for capturing and tracking data allows our staff to analyze outcomes, the key step in deciding which grants to fund with the more than $100 million we spend each year fighting poverty,” says Michael Weinstein, senior vice president for programs. He adds, “By measuring outcomes—like the number of students we help graduate high school, the number of unemployed workers we help to find long-term jobs or the number of cancers we help diagnose before they become crippling—we learn to make smart funding decisions.”
Better Fan Relations for The Utah Flash
An NBA-affiliated professional basketball team located in Orem, UT, is using SugarCRM in its Sales and Fan Relations department to manage the complete customer experience.
“Without a CRM solution, our fans were slipping through the cracks,” explains Drew Sellers, vice president of operations. “Sugar came highly recommended to us and its reputation for ease-of-use, reliability and affordability is what sold us.”
Optimizing Advertising Sales Processes at SkyScanner
SkyScanner, a UK-based, flight comparison website, provides instant comparison on flight prices for over 670,000 routes on over 600 airlines, is using SugarCRM to manage and optimize its online advertising sales process.
Improving Customer Relations at BancVue
BancVue, an Austin, Texas-based provider of financial services, is using SugarCRM as a basis for a services-based architecture focused on four goals: grow core deposits, attract new customers, increase retention rates and boost profitability.
BancVue’s deployment, along with 14 other SugarCRM case studies, will be presented at SugarCon, SugarCRM’s customer and developer conference, to be held April 12-15 at the Palace Hotel in San Francisco, CA.
To register for SugarCon 2010, please click here: http://www.sugarcrm.com/crm/events/sugarcon.
SugarCRM is the world's leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.
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