FrontRange Customer Service Management Honored for Exceptional Innovation

PLEASANTON, Calif.--FrontRangeSolutions announced today that FrontRange Customer Service Management^TM has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC^®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

“I am pleased to honor FrontRange Solutions for its hard work and success. FrontRange’s dedication to improving the quality of technologies to better the contact center experience as well as the ROI for companies that use them”

Kevin J Smith, Vice President Products at FrontRange Solutions, commented: “Now more than ever, organizations realize the need to optimize each and every interaction they have with customers. FrontRange Customer Service Management takes the years of experience FrontRange has in delivering class-leading CRM and ITSM solutions and focuses these technologies squarely at the customer. As such, we’re very proud to have received this recognition from Customer Interaction Solutions Magazine.”

“I am pleased to honor FrontRange Solutions for its hard work and success. FrontRange’s dedication to improving the quality of technologies to better the contact center experience as well as the ROI for companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has honored companies that show excellence in advancing technologies and application refinements,” he added.

The 12^th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About FrontRange Solutions

FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 organizations, including some of the world’s best-known brands, use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit www.frontrange.com or follow ‘FrontRangeSols’ on Twitter.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.