Management Pack for Siebel CRM offers an Integrated, Holistic View of All Key Siebel CRM Service Chain Components and Helps Ensure That the Ultimate User Experience is, and Remains Positive
MOUNTAIN VIEW, Calif. & LJUBLJANA, Slovenia--HERMES SoftLab, a ComTrade company, today announced that its HERMES SoftLab Management Pack for Oracleâ€™s Siebel CRM for Microsoft System Center Operations Manager 1.0 product has achieved Oracle Validated Integration with Oracleâ€™s Siebel CRM 8.1 through the Oracle PartnerNetwork Application Integration Architecture for Partners initiative.
The Management Pack for Siebel CRM proactively monitors the health of the entire technology stack - from infrastructure, Siebel CRM application servers, to key Siebel CRM components - delivering agreed service levels. It includes proactive, optimal detection and elimination of potential problems and bottlenecks, thus efficiently preventing system downtimes.
â€œHaving achieved Validated Integration with Siebel CRM applications helps HERMES SoftLab's Management Pack for Siebel CRM pave the way as a leading enterprise systems management suite for Microsoft System Center,â€ said Gregor Smrekar, HERMES SoftLab CEO. â€œWith our Management Pack, the Siebel CRM investment added value is protected and the usersâ€™ experience is outstanding.â€
Oracle Validated Integration provides customers with confidence that the integration between products has been tested and validated as functionally and technically sound, that the product is integrated with Siebel CRM applications in a reliable, standards-based way, and that the integration operates and performs as documented.
â€œThe Oracle PartnerNetwork Application Integration Architecture for Partners initiative enables partners to provide customers with high levels of value and satisfaction, and weâ€™re pleased to validate the integration of HERMES SoftLab's Management Pack for Siebel CRM with Oracleâ€™s Siebel CRM,â€ said Mary Arbelaez, senior director, ISV Programs at Oracle.
For more information about HERMES SoftLab Management Pack for Siebel CRM for Microsoft System Center Operations Manager and about HERMES SoftLab Smart Plug-in for Siebel CRM/Oracle BI for HP Software with added Oracle Business Intelligence support, please visit HERMES SoftLabâ€™s booth #3137 Moscone West at Oracle OpenWorld 2009, or HERMES SoftLabâ€™s website.
HERMES SoftLab is a Certified Partner in the OracleÂ® PartnerNetwork.
About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 21,000 companies that deliver innovative software solutions based on Oracle software. Through access to Oracleâ€™s premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in todayâ€™s global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracleâ€™s position as the world's largest business software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels.
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About HERMES SoftLab Management Products
HERMES SoftLab is the recognized leader in enterprise application and infrastructure management for heterogeneous, multi-vendor environments. Our management product line delivers strong, immediate value for customers and includes best in class solutions for management of Oracle Siebel CRM/BI, EMC Documentum, Citrix Xen, and Microsoft Terminal Server.
HERMES SoftLab, a ComTrade Company, is an international provider of software engineering services and IT solutions. With a network of sales and delivery offices that link a total of 850 experts, customers can draw on a wide range of expertise sourced throughout the Adriatic, Western Europe and USA. Supported by world-class competence centers, HERMES SoftLab delivers engineering, consulting and system integration services in a number of areas such as, storage and systems management, embedded software, IT solutions relating to e-business, SOA & enterprise integration, IT modernization, and service management. HERMES SoftLab delivers these services to a number of leading industries that include, the gaming industries, telecommunications, financial institutions and the public sector. With eight software development centers in five countries, customers can utilize software centers on a project basis, or employ cross-border teams as virtual extensions to their own IT or R&D departments. www.hermes-softlab.com
About ComTrade Group
ComTrade Group is the parent company of HERMES SoftLab. Recognized as a leader in information and communication technologies in Southeastern Europe, the ComTrade Group has over 15 years experience within the region. The company is present in 14 countries spread over 2 continents with over 1600 employees, and is able to offer a range of IT solutions, R&D services, production and distribution of ComTrade Computers and other ICT and electronic equipment.
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