INQUIRA APPOINTS INDUSTRY VETERAN STEPHEN RAYE TO VICE PRESIDENT OF CUSTOMER EXPERIENCE STRATEGIES

CRM and Customer Experience Authority to Offer Strategic Consultation Services to InQuira Clients

SAN BRUNO, Calif., June 16, 2009-InQuira, Inc., a leading provider of

enterprise knowledge solutions for Web self-service, contact center

support, and knowledge intranets, today announced the appointment of

Stephen Raye to Vice President of Customer Experience Strategies. Mr.

Raye will head the effort to deliver strategic consultation services.

These services will enable InQuira customers to better manage their

relationships with their own customers, leveraging knowledge

applications to enhance the overall customer experience.

"As a recognized leader in the customer service industry, InQuira is

dedicated to making sure that its customers are leveraging the knowledge

that exists across the enterprise to the best of their advantage," said

Mike Murphy, CEO of InQuira. "To that end, we have brought in a true

thought leader in Steve Raye to help our customers differentiate

themselves with their customers. Steve's deep experience in customer

service strategy will be a huge asset in helping our clients better

manage their relationships, enhancing the overall customer experience."

With over 15 years experience delivering strategic service, sales, and

marketing solutions to Global 2000 companies as an entrepreneur,

executive, and consultant, Mr. Raye brings expertise in customer service

and knowledge management to his role at InQuira. In 2002, he co-founded

eVergance, a management and technology consulting firm acquired by Kana

Software in 2007. At eVergance, Mr. Raye led the company to early

revenue and profit growth, and consulted with many of the largest and

most progressive support organizations in the world across a variety of

industries. Prior to eVergance, he was senior director of information

technology for Sprint, where he successfully delivered new system

implementations that improved contact center, field service, sales

force, and retail operations for over 30,000 users of Sprint's

front-office systems. Stephen began his career with Andersen Consulting

(now Accenture).

"InQuira's vision for infusing knowledge into CRM to achieve the most

effective customer support experience closely aligns with my

philosophy," said Mr. Raye. "I am looking forward to working with

InQuira's impressive client roster to help them make a lasting impact on

their organizations through efficient knowledge sharing and strategic

contact center and Web-based self-service solutions."

This recent hire follows InQuira's launch of the Corporate Knowledge IQ

Challenge, developed in conjunction with IBM. The program is designed to

help companies determine the effectiveness of their knowledge management

initiatives, and is part of InQuira's strategic vision to enable its

customers to dramatically improve the customer support experience.

About InQuira

InQuira Inc. provides software applications for Web self-service,

collaboration, knowledge management, and agent-assisted support built

from a common technology platform that makes it possible for companies

to provide a consistent customer service experience across Web, phone,

and community channels. Featuring tight integration of search, content

management, discussion forums, and analytics, the InQuira platform

ensures companies can author and harvest knowledge, make it accessible

to the right people at the right time, and measure its effectiveness at

resolving customer problems. Blue-chip customers include Nokia, 3M,

Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The

company is headquartered in San Bruno, Calif. and can be reached at +1

(650) 246-5000 or via the Web at www.inquira.com.