INQUIRA APPOINTS INDUSTRY VETERAN STEPHEN RAYE TO VICE PRESIDENT OF CUSTOMER EXPERIENCE STRATEGIES
CRM and Customer Experience Authority to Offer Strategic Consultation Services to InQuira Clients
SAN BRUNO, Calif., June 16, 2009-InQuira, Inc., a leading provider of
enterprise knowledge solutions for Web self-service, contact center
support, and knowledge intranets, today announced the appointment of
Stephen Raye to Vice President of Customer Experience Strategies. Mr.
Raye will head the effort to deliver strategic consultation services.
These services will enable InQuira customers to better manage their
relationships with their own customers, leveraging knowledge
applications to enhance the overall customer experience.
"As a recognized leader in the customer service industry, InQuira is
dedicated to making sure that its customers are leveraging the knowledge
that exists across the enterprise to the best of their advantage," said
Mike Murphy, CEO of InQuira. "To that end, we have brought in a true
thought leader in Steve Raye to help our customers differentiate
themselves with their customers. Steve's deep experience in customer
service strategy will be a huge asset in helping our clients better
manage their relationships, enhancing the overall customer experience."
With over 15 years experience delivering strategic service, sales, and
marketing solutions to Global 2000 companies as an entrepreneur,
executive, and consultant, Mr. Raye brings expertise in customer service
and knowledge management to his role at InQuira. In 2002, he co-founded
eVergance, a management and technology consulting firm acquired by Kana
Software in 2007. At eVergance, Mr. Raye led the company to early
revenue and profit growth, and consulted with many of the largest and
most progressive support organizations in the world across a variety of
industries. Prior to eVergance, he was senior director of information
technology for Sprint, where he successfully delivered new system
implementations that improved contact center, field service, sales
force, and retail operations for over 30,000 users of Sprint's
front-office systems. Stephen began his career with Andersen Consulting
"InQuira's vision for infusing knowledge into CRM to achieve the most
effective customer support experience closely aligns with my
philosophy," said Mr. Raye. "I am looking forward to working with
InQuira's impressive client roster to help them make a lasting impact on
their organizations through efficient knowledge sharing and strategic
contact center and Web-based self-service solutions."
This recent hire follows InQuira's launch of the Corporate Knowledge IQ
Challenge, developed in conjunction with IBM. The program is designed to
help companies determine the effectiveness of their knowledge management
initiatives, and is part of InQuira's strategic vision to enable its
customers to dramatically improve the customer support experience.
InQuira Inc. provides software applications for Web self-service,
collaboration, knowledge management, and agent-assisted support built
from a common technology platform that makes it possible for companies
to provide a consistent customer service experience across Web, phone,
and community channels. Featuring tight integration of search, content
management, discussion forums, and analytics, the InQuira platform
ensures companies can author and harvest knowledge, make it accessible
to the right people at the right time, and measure its effectiveness at
resolving customer problems. Blue-chip customers include Nokia, 3M,
Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The
company is headquartered in San Bruno, Calif. and can be reached at +1
(650) 246-5000 or via the Web at www.inquira.com.
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