inContact Wins Best Technology Innovation Award

SALT LAKE CITY--inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it won the gold medal in the Best Technology Innovation competition in the ContactCenterWorld.com North/South American 2009 Top Performers Awards.

The 2009 Top Performers Awards recognized the very best in the contact center industry from North and South America where over a thousand applicants participated. With the North/South American competition win, inContact now advances into the ContactCenterWorld.com Global Top Performers Awards competition, where the results will be announced in November.

“We are very proud to be recognized as the Best Technology Innovation by ContactCenterWorld.com,” said Paul Jarman, CEO of inContact. “We have worked very diligently to make our solutions the best on the market. With our Software-as-a-Service delivery method, it is very easy for our customers to get up and running quickly and often achieve a positive ROI within the first 90 days.”

The Best Technology Innovation Award is the fifth distinguished award inContact has received in 2009 for its innovative solutions. Other awards it has received are:

2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation

2009 CRM Excellence Award from Customer Interaction Solutions Magazine

2008 Product of the Year Award from Unified Communications Magazine

2008 Product of the Year Award from Customer Interaction Solutions Magazine

inContact Resources:

• inContact Platform: http://www.incontact.com/products-solutions/incontact-platform
• inContact Network Connectivity: http://www.incontact.com/products-solutions/incontact-network-connectivity
• Three-Minute Overview: http://hooktours.com/8082158/

About inContact

inContact, Inc.^® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

About ContactCenterWorld.com:

ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.