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Innovative In-Sourcer Contact Centers of America Partners with Vertical Solutions Using Latest SaaS
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CCA to use and resell VSIÂ’s new, Software as a Service (SaaS) technology for its on-shore contact center services

Cincinnati, OH — June 16, 2009 — Vertical Solutions, Inc. (VSI) , an award-winning developer of Contact and Service Management Solutions, announces that Contact Centers of America (CCA), an Orlando, FL-based company that provides technical support and customer service contact center outsourcing services, will use and resell call- and service-management technology solutions from VSI. The two firms have agreed to partner based on a number of factors, including the advantages offered by VSI’s technology to deliver contact center solutions for CCA, and to support CCA’s mission of providing on-shore contact center services. The companies estimate that 100 users will be operating on VSI’s technology within 90 days, with more than 1,000 expected to be operating within the next 12 months. Projected revenue for the sale will be more than $1 million.

CCA will use VSI’s current PowerHelp 9.5 Service Management Solutions as well as VSI’s upcoming SaaS VContact Center solution. This new technology consists of core layers of functionality upon which individual custom applications can be quickly and easily built along side the contact center. The software as a service (SaaS) technology allows VSI to maximize its strengths in integrating disparate technologies into a closed-loop process, automating business processes, and rapidly developing and deploying technology to speed return on investment. By combining VSI’s new technology with cloud computing capabilities, end users can access, manage, and store data in their own “personal cloud,” without the fear of compromising confidential information, and can connect to this cloud from anywhere in the world.

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