Lindsay Brown, Technical Director, Rostrvm Solutions commented “This new rostrvm release continues our strategic commitment to Internet Protocols (IP) as the key central driver for substantial change in the technical deployment and operational functionality of the Call Centre. For more than five years the rostrvm call centre platform has delivered leading-edge call centre facilities such as ACD, IVR, intelligent call routing and predictive dialler facilities via Voice over Internet Protocol (VOIP). More specifically rostrvm supports the Session Internet Protocol (SIP).”

Brown continued “rostrvm adds structure and control to contact processes wherever is happens. Adding low-bandwidth codec support helps our customers to optimise the operational cost of customer contact”.