RICHMOND UPON THAMES, UK – September 11th 2006 – Neolane, a provider of customer marketing and communication software solutions, has today announced that Virgin Megastores went live on Neolane in mid-August with the goal of winning enhanced returns from customer relationship management (CRM).
Neolane V4 will enable Virgin Megastores to present opted-in customers with communications and incentives that are intelligent to their purchase and preference profiles. Messages will be personalised in content and highly relevant to each individual, encouraging customer loyalty, higher response rates and additional revenues.
The solution also enables Virgin Megastores to run its online and offline campaigns itself, rather than outsource them. Neolane enables the company to quickly and collaboratively develop and control multiple tightly focused campaigns simultaneously from a single console.
“We have selected Neolane because we are confident it is a strong solution upon which we can develop a rich relationship with our most valuable customers, which recognises individual needs and interests,“ said Steve Kincaid, marketing director of Virgin Retail. “Using Neolane, we intend to build on customer relationships by sending highly relevant, useful and engaging communications which bring about greater loyalty and purchase frequency.”
Later this year, Virgin Megastores will incorporate Electronic Point of Sale transactional retail data from users of its new student discount card, launched in September. This will enable even greater degrees of customer segmentation and purchase insight.
“Building customer relationships through communications and incentives is a core brand and revenue strategy for many companies,” said Neil Anderson, managing director of Neolane Ltd. “Virgin Megastores is following best practice by seeking to define its relationship with each customer and properly understand their purchase interests. By ensuring relevance and personalising the content of loyalty communications, our customers have significantly improved the success of their customer marketing activities. We warmly welcome the Virgin Megastores brand.”
Neolane UK and its partners will handle the consolidation of customer data from multiple sources across the retailer. They will also support the solution with an ongoing data quality foundation to ensure unified, clean and complete customer views.
Virgin Megastores selected Neolane as a hosted service option. The Neolane software is also available through a licensed model.
|< Prev||Next >|