Altitude Software Builds CRM Outsourcing Industry Community
Leading Contact Centre Service Providers Acknowledge Altitude’s Commitment to Industry’s Business Needs at “Workout’06”
Brussels, Belgium, September 6th, 2006 – Altitude Software, a leading independent contact centre solutions vendor, announced today Altitude Software is hosting Workout’06, a CRM Outsourcing community-building event, in Brussels, Belgium, from September 6th to 8th.
During the two-day event, senior executives from major global service providers, Altitude management and partners will share experiences and discuss, in an open and relaxed environment, the most important trends and challenges facing contact centres today. “This forum provides an opportunity to partner with our customers and openly discuss strategies for leveraging technology to drive efficiency and effectiveness within the contact center”, said Gastão Taveira, CEO, Altitude Software. “We are fast becoming the leading solution in the outsourcing sector and our regular industry-focused events are a symbol of Altitude’s strong commitment to the industry’s business needs.”
Given the current changes in the industry’s perception and regulation, the event includes sessions on the current state of the industry, with the leading association in EMEA, the Direct Marketing Organization from the UK
At the Workout’06 (http://www.altitude.com/workout06/index.cfm), attendees will be shown a preview of the Altitude uCI 7.5, the newest version of the Altitude uCI (Unified Customer Interaction) suite, a solution with a ten year plus track record of outstanding results in contact centres worldwide. The 7.5 version, to become generally available in October 2006, delivers virtualised contact centre operations, enhanced customer service and productivity-boosting universal desktops. It enables contact centres to reach new levels of productivity, and strenghtens any organisation’s ability to cost-effectively design, change, and constantly improve its service-delivery models.
Altitude Software customer case studies
Recent deployments certify Altitude’s commitment to supplying contact centre service providers with specialised products and proven methodologies, designed to drive a sound return on investment:
- A large European CRM service provider (12.200 agents in 50 sites in 28 countries) is now able to provide the same campaigns and distribute them across Europe, seamlessly, profiting from cost-differences and business specialization among multiple sites, with access to remote agents at local call cost. The agents operate a standardised front-end solution that covers not only all contact center functionality but also the workflow tools to perform world class business process outsourcing.
- A leading telecommunications service provider in the Spanish market, increased their market share in the “triple play” market, supported by 1200 agents in Argentina with a major data center in Spain and a VOIP network connecting the sites. Powerful predictive dialling solutions enabled the company to effectively cover and contact the whole Spanish market in a few months.
The Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management. The continuous bet on innovation, brought all Altitude uCI features to new VoIP platforms, and adds support for new media like SIP, MMS and 3G Video.
About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations..
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies. Altitude Software serves around 650 customers (with more than 150.000 agents) of all sizes in 55 countries worldwide, both directly and through a wide network of partners. Altitude Software has 11 Offices in four continents. Please visit us at www.altitude.com.
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