inContact to Ring Opening Bell at NASDAQ March 23

SALT LAKE CITY--inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, today announced that inContact’s CEO, Paul Jarman, will ring the opening bell at NASDAQ on March 23 at 9:30 a.m. EDT. The event will be streamed live on www.NASDAQ.com.

The bell ringing punctuates an already impressive year for the company, including:

• Name change to inContact, and stock ticker change to SAAS, reflecting the company’s leadership role in contact center Software-as-a-Service infrastructure
• Recent integration with Microsoft Dynamics CRM in addition to other CRM offerings, including Salesforce.com
• The inContact suite was awarded the Product of the Year Award from Customer Interaction Solutions magazine, the leading publication covering the customer relationship management, customer contact center and teleservices industries

inContact is used by approximately 600 contact centers, 30,000 agents worldwide, and has handled over 10 billion calls. inContact provides its world-class system to companies both big and small, including 15 Fortune 500 companies. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. This enables customers the cost-saving and functional benefits of the inContact system without investing in new hardware or changing their preferred connectivity methods.

The inContact platform has grown from a powerful Automatic Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, eLearning, workforce management technology, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service model, customers can realize significant cost savings and flexibility compared to premises-based alternatives.

inContact Resources:

• Blog, Community: http://community.incontact.com/
• CRM Integration: http://www.incontact.com/contact-distribution/crm-integration
• Product Demos: http://www.incontact.com/resources/demos
• Three-Minute Overview: http://hooktours.com/8082158/

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)