Neocase Announces Global Alliance Program for Its CRM Applications

In establishing the Neocase Alliance Program, Neocase is working with some of the most innovative companies in the CRM market. The company's flagship deployment partners include BridgeBuilder, DynLink and Quilogy. Neocase is currently enlisting additional partners worldwide.

Neocase partners benefit from a flexible delivery model enabling them to market Neocase 10 as a stand-alone licensed application, via an on-demand service model, or as a bundled offering with Microsoft Dynamics CRM 3.0, which provides the only complete CRM solution available addressing the full cycle of sales, marketing and customer service operations. With Neocase's innovative program, VAR and integration partners can work with their customers to deploy a branded, on-demand offering, enabling organizations in the reseller community to benefit from the increasing demand for software delivered as a web-based service. Additionally, under both the standard licensed and on-demand models, the partner continues to own and manage the customer relationship, while also benefiting from Neocase's proven domain expertise in customer service.

"We're pleased to be working with Neocase to market its innovative customer support software," stated Elizabeth Harr Bricksin, President of DynLink. "With its focus on improving customer support operations through a collaborative approach, Neocase brings a clearly differentiated offering to the mid-market, and we're already seeing strong interest in Neocase solutions from our customers."

"Neocase is committed to working with best-in-class partners worldwide to deliver our CRM solutions to the market," stated Herve Pluche, CEO, Neocase. "Each partner who joins the Neocase Alliance Program has identified Neocase as a leader in customer operations software and is dedicated to incorporating Neocase into product and service offerings. Additionally, our unique program enables partners to participate in and benefit from the industry shift to 'software as a service' while continuing to deliver the value and expertise required for effective customer deployments."

The Neocase Alliance Program provides partners with a wide range of exclusive benefits through which they can develop and grow their business:

-- Best-In-Class Product: Neocase's applications are proven in hundreds of customer sites worldwide. Neocase 10 maximizes productivity and quality of customer service through collaboration, knowledge management and efficient workflow management.

-- Flexible Delivery Models: Neocase applications are available through three models: licensed, on-demand and as a bundled offering with Microsoft Dynamics CRM 3.0.

-- Pricing: Partners receive attractive preferred pricing benefits that vary depending on delivery model and work sharing.

-- Training, Customer Support and Professional Services: Enables partners to develop their expertise around Neocase technology and provide highest quality service. The Neocase professional services team provides in-depth expertise and know-how on Neocase products, helping partners to augment their own service offerings. Additionally, Neocase has developed a training program that will enable a Partner to obtain the "Neocase Certified Partner" label.

-- Sales and Marketing Support: Partners have access to a rich set of marketing benefits and tools, including market development funds, designed to help them market and sell products and solutions around Neocase technology.

All partners must meet Neocase's qualifications for participation in the Alliance Program and demonstrate the ability to effectively represent, implement, service and support Neocase products.

About Neocase Software

Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer operations management solutions that enable organizations to implement advanced customer service best practices. Neocase brings customer service to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.