Tatara Systems Enhances Customer Service With Soffront CRM
Web Portal Increases Customer Satisfaction
FREMONT, Calif.--Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that Tatara Systems has reinforced customer-related activities using Soffront’s award-winning CRM software. Tatara Systems is using Soffront CRM to track customer service requests within the company and to enhance communication with customers. Tatara Systems is the leader in SIP-based femtocell convergence.
Tatara Systems began using Soffront CRM as a hosted solution in 2003. “In 2005 we decided to purchase Soffront CRM and deploy it on-premise for several reasons,” said Ernie Labbe, Director, Operations and Customer Service. “After looking into competing products, we selected Soffront due to ease of use, complete web access, and immediate productivity increases.”
Soffront CRM is used by the company’s customer service, sales, marketing and engineering groups. “We use Soffront CRM to track customer service requests and provide visibility throughout our organization,” said Ernie Labbe, director, operations and customer service. “Soffront allows our distributed workforce to access information anywhere, anytime. Employees can quickly and easily connect and track marketing campaigns, sales activity, and customer service requests.”
Soffront also allows Tatara System’s customers to open and track their service requests through the web. “The ability for customers to easily track their requests using the self service portal is a huge benefit,” continued Labbe. “Using Soffront’s CRM portal, customers submit and track service inquiries or ask technical questions. Nearly one hundred percent of service requests are now entered through the web portal, increasing our efficiency and saving us time and money.”
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset management, order processing, defect tracking and more. Soffront CRM is flexible, powerful, and affordable. It readily adapts to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront is the perfect choice for mid-size companies. Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
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