Intervoice Receives Customer Interaction Solutions Magazine's ''CRM Excellence'' Award for 2006
PersonalizeIT Singled Out for Helping Clients Improve CRM
"Companies are challenged with delivering a highly personalized experience to customers because of the complexity and costs associated with modifying voice systems to serve the ever changing needs of the business," said Andrea Holko, senior vice president, Global Consulting Services for Intervoice. "One of the industry's most respected publications recognizes Intervoice's PersonalizeIT for enabling companies of all sizes to uniquely personalize their voice self-service systems and subscription services easily and affordably."
PersonalizeIT empowers companies to create a more relevant, targeted experience for customers in real time by automatically synthesizing a customer's user profile (i.e. details of previous calls, services they typically use, etc.) with live data such as current company promotions, or change the call flow or prompts to reflect a more streamlined and branded experience with an innovative business rules engine built on Intervoice's patented technology. The system recognizes and anticipates customer needs and preferences, enabling an individually tailored customer experience. Companies can also proactively connect callers to the appropriate customer service agent based on pre-determined criteria and customer segmentation. With PersonalizeIT, companies can customize user experience, boosting customer satisfaction and loyalty in a cost-effective way.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Intervoice has demonstrated to the editors of Customer Interaction Solutions(R) that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions(R).
The CRM Excellence Award winners for 2006 were published in the May and June issues of Customer Interaction Solutions(R) magazine.
For more information on Intervoice's PersonalizeIT, visit http://www.intervoice.com/index.php/press_releases/press_releases_id/33.html. (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)
Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises and network operators with the Intervoice Solutions Framework, including the platform, software, applications and services necessary to optimize the customer experience through the delivery of voice automation solutions. Intervoice Media Exchange, the open, standards-based multi-media platform, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company is focused on the enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide at companies across a variety of industries. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
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