Chordiant Software Recognized as 2008 ``Company to Watch'' by CMP's Intelligent Enterprise
Receives Industry Recognition for ``Seeking a Broader Understanding of Customer Interactions at Every Touch Point''
CUPERTINO, Calif.--Chordiant Software, Inc. (NASDAQ:CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that CMP’s Intelligent Enterprise has named it one of six "Companies to Watch" in the Enterprise Application category of its 2008 Editors' Choice Awards. Chordiant Software was the only Customer Experience vendor recognized and shared the category with eBay and NetSuite.
“CRM was a start, but customer experience management seeks a broader understanding of interactions at every touch point,” explains Doug Henschen, editor-in-chief of CMP’s Intelligent Enterprise. “Chordiant's decision management application lets companies analyze data from many customer touch points, so they can understand outcomes and apply rules to improve each interaction. The result is higher customer satisfaction and loyalty.” He added, "We look beyond sheer size and technology breadth to consider vendors that are leading the market in terms of innovation and market influence.”
Chordiant Software helps leading global brands with high-volume customer service needs deliver tailored, profitable customer interactions. These include companies in insurance/healthcare, telecommunications and financial services markets, where managing hundreds of thousands of customer accounts and multiple product lines from numerous business units is critical.
“We’re thrilled CMP’s Intelligent Enterprise recognized the fast growing area of customer experience solutions and chose Chordiant as a standout leader in this category,” said Steven R. Springsteel, chairman, president and CEO of Chordiant Software. “As our many customers have discovered, with our innovative solutions they can now deliver optimized offers, in real-time, that drive both customer loyalty and profitability.”
A complete list of 2008 Editors' Choice Award winners can be viewed at: http://www.intelligententerprise.com/channels/performance_management/s howArticle.jhtml?articleID=205207028 (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)
About CMP’s Intelligent Enterprise
CMP’s Intelligent Enterprise (www.intelligententerprise.com) is the only Web site dedicated to helping organizations unlock and deliver the strategic value of information so they can improve business processes and drive excellence through operational decision-making. Intelligent Enterprise’s content offers a unique focus on how to apply leading-edge technologies to sharpen such business objectives as improving the customer experience, developing smarter marketing campaigns, streamlining supply chains, detecting high-risk or fraudulent activity and creating effective, performance-driven enterprises. Intelligent Enterprise delivers expert coverage and thought leadership through its Web site as well as through Webinars, e-newsletters and more.
About Chordiant Software, Inc.
Chordiant helps leading global brands optimize and simplify their complex customer-facing requirements, helping them deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture, effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com.
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