KANA Software Completes Acquisition of eVergance
MENLO PARK, Calif.--KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments. With the completion of this transaction, eVergance will operate as an independent subsidiary of KANA.
As previously announced, the acquisition is expected to be accretive to KANA for 2007.
eVergance consultants bring a blend of operational, business, and technology expertise gained from top consulting firms and FORTUNE 50 organizations including Accenture, JPMorgan Chase, McKinsey, and Sprint.
eVergance will continue to provide strategic consulting and systems integration services in several key verticals including telecommunications, financial services, healthcare, and technology. eVergance will also provide a new set of offerings to KANA customers that complement and extend the services currently provided by KANA and its partners. KANA customers will also be able to take advantage of eVergance’s deep domain expertise in customer service technology and best practices.
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.KANA.com.
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management, and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance has helped over 100 clients enhance their customer experience and deliver measurable organizational value.
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