EXILE Technologies (EXILE) has installed SugarCRM to assist its clients and unite its sales and support teams. The company provides chemistry-free imaging solutions to oil and gas industries, manufacturing thermal imaging equipment, film products, and direct-to-screen devices. EXILE used Technology Advisors (TAI), an Advanced Partner of SugarCRM, for consulting and implementation.
The EXILE team had some homegrown systems in place, but no real database for communications with clients. Lance Heap, the Vice President of EXILE, knew that they would need a CRM with a business partner that could create a tight integration between the CRM and their existing JD Edwards system. EXILE chose TAI to deploy SugarCRM because of TAI’s strong history and experience in integrating ERP solutions.
Along with the valued JD Edwards integration, TAI delivered a revamped support process that uses Sugar’s native Cases module. Today, the EXILE support team successfully collaborates on cases, both in the office and on-site with customers. The sales team has also enthusiastically adopted Sugar’s segmentation process, call logs, and meeting history. “The whole process – from lead to account – has given [sales] a way to look at new and potential business different,” said Lance Heap.
A case study detailing EXILE’s customization and adoption of SugarCRM has been published.
About EXILE Technologies
A subsidiary of Geospace Technologies, EXILE Technologies is a leading manufacturer of professional-quality thermal imaging equipment, film products, and direct-to-screen devices.
Their products provide unique, reliable, affordable, and chemistry-free imaging solutions to an array of graphic pre-press and oil and gas industries that require large-format (12- to 54-inch wide) images with resolutions ranging from 200 to 1,200 dpi. For more information, visit http://www.exiletech.com or call 1 (800) 747-7651.
About Technology Advisors
Technology Advisors helps businesses increase sales and marketing productivity and improve their profitability. As a global business and technology consulting company, Technology Advisors specializes in the development of Customer Relationship Management (CRM) process and technology strategies and solutions that make businesses successful, and offers Consulting, Project Management, Support, and Training. Since 1991, the company has enabled over 2,000 businesses to achieve real business results from their CRM initiatives. Headquartered in Des Plaines, IL, Technology Advisors has specialists in the Financial Services, Property, Healthcare, Manufacturing, Construction and Professional Services industries.
For more information, visit http://www.techadv.com, call 1.847.655.3400 or 1 877-TAI-4CRM toll free in the U.S. or email info(at)techadv(dot)com.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA, and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM.com or follow @SugarCRM.