Category: CRM Reports & Analytics

Nearly 90% of Retailers Plan to Use Gamification for Customer Engagement, According to Boston Retail Partners’ Survey

In direct response to heightened consumer expectations for a personalized, seamless experience wherever, whenever and however they shop, engaging the customer and managing the customer experience are top priorities for retailers. Unified commerce and customer experiences that transcend channels are the new model, and retailers understand that customer relationship management (CRM) is an essential enabler…

TopLine Strategies has published a white paper titled, “CRM ADOPTION: An Organizational Change Management Framework.” The publication is intended to help companies implementing a customer relationship management (CRM) to design and execute an effective CRM user adoption plan. Tim Fargo, CEO, was one of three key contributors to the article. He stated, “Many organizations are…

The global market for customer relationship management (CRM) software is benefiting from the changing global business environment and economic realities. Key factors, which are reducing customer loyalty, include declining amount of trust in brands, ineffective implementation of loyalty programs, inability of companies to keep up with customer expectations, and increased commoditization of markets and consumer…

MarketsandMarkets expects the global CRM Analytics Market to grow at a healthy CAGR of around 12.83% to reach $7.65 billion by 2019. It highlights the growth trends and revenue forecasts for the key players across different geographic regions. Browse 72 market data tables and 44 figures spread through 136 pages and in-depth TOC on CRM…

According to new research report “CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) – Global Forecast to 2019“, published by MarketsandMarkets, The global CRM Analytics Market is expected to grow from $4.18 Billion in 2014 to $7.65 Billion by 2019, at an estimated Compound Annual…

This MarketsandMarkets report forecasts the global Digital Marketing Software Market to grow from $25840.2 Million in 2014 to $56613.2 Million by 2019 at a Compound Annual Growth Rate (CAGR) of 17.0%. Browse 65 market data Tables and 57 Figures spread through 146 Pages and in-depth TOC on “Digital Marketing Software Market”. http://www.marketsandmarkets.com/Market-Reports/digital-marketing-software-market-52158190.html Early buyers will…

ReportsnReports.com offers Global Social Customer Relationship Management (CRM) Software Market 2015-2019 report that talks about social CRM software market revenue generated from CRM software, social CRM software, solutions, tools, applications, services, support and maintenance. The Social Customer Relationship Management (CRM) Software Market report emphasizes on the emergence of social networks across organizations. Social media marketing…

According to new research report “Cloud Applications Market by Type (Analytics, CRM, Finance and Accounting, Content management, Collaboration, ecommerce, HCM, ERP, PPM, Procurement and Distribution, Legal and Risk Management, Other Applications) –Global Forecast to 2019“, published by MarketsandMarkets, The global Cloud Applications Market is expected to grow from $30.43 Billion in 2014 to $66.44 Billion by 2019,…

Mobilized access to sales force automation (SFA) and customer relationship management (CRM) capabilities can make or break a sale. This realization is lending momentum to the North American mobile SFA market. The demand for mobile SFA will continue its upward trend as sales representatives look for immediate smartphone or tablet access to sales-related data, processes…