Category: CRM Editorials

Lauded for its 360 degree view of the customer, CRM vendors have focused primarily on sales needs, leaving marketers in the lurch when it comes to functionality. Jon Jacobson, MD and co-founder of Global Vision, speaks about new CRM trends that will be a boon for marketers.

Lauded for its 360 degree view of the customer, CRM vendors have focused primarily on sales needs, leaving marketers in the lurch when it comes to functionality. Jon Jacobson, MD and co-founder of Global Vision, speaks about new CRM trends that will be a boon for marketers.

Synchronizing the Call Center with Core Business Strategies Delivers Bottom-Line Value By Adam Honig, President and CEO, Innoveer Solutions Have you ever wondered why more companies do not view their call centers as strategic assets that can help boost the bottom line? Although many companies have made strides in improving call center processes, reducing call…

Synchronizing the Call Center with Core Business Strategies Delivers Bottom-Line Value By Adam Honig, President and CEO, Innoveer Solutions Have you ever wondered why more companies do not view their call centers as strategic assets that can help boost the bottom line? Although many companies have made strides in improving call center processes, reducing call…

The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services Report is Now Available DUBLIN, Ireland–Research and Markets (http://www.researchandmarkets.com/research/25ace8/the_20092014_worl) has announced the addition of the "The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services" report to their offering. WHAT IS LATENT DEMAND AND THE P.I.E.? The concept of latent demand…

Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform for Companies that have Standardized on the Microsoft Technology Stack RALEIGH, N.C.–SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide SplendidCRM developers with…

DUBLIN, Ireland–Research and Markets has announced the addition of “Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook)” to their offering. To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property &…

DUBLIN, Ireland–Research and Markets has announced the addition of “Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook)” to their offering. To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property &…

Research and Markets has announced the addition of Business Process Management: Building End-to-end Process Solutions for the Agile Business to their offering. While most technology systems continue to be viewed by the business community as inhibitors of progress, rather than as innovative solutions capable of delivering agile operations, Business Process Management is being actively positioned…

This book is an introductory guide to the concept of customer data integration for people who have skimmed the edges of integrated customer data, but have not yet tackled the issue head-on DUBLIN, Ireland–Research and Markets (http://www.researchandmarkets.com/reports/c80239) has announced the addition of "Customer Data Integration: Reaching a Single Version of the Truth" to their offering.…