Category: CRM Case Studies

Study of 2,000 Global Users Dispels Myth That Emerging Media Replacing Email INDIANAPOLIS–Research released today finds that despite rapid adoption of social media and text messaging, the rate at which online consumers are increasing email usage versus decreasing is more than double the rate for both emerging media. Featured in the ExactTarget 2009 Email Utilization…

Tight Integration Makes It Easy to Convert up to 50 Percent of Website Abandoners to Customers Software-as-a-Service (SaaS) Delivery Model Lets Users Quickly and Easily Implement Real-Time Remarketing Solution Solution Supports Best Practices for Remarketing to Website Abandoners Shop.Org Summit LAS VEGAS & INDIANAPOLIS & ANDOVER, Mass.–ExactTarget, a global provider of on-demand email marketing and…

By Jennifer Slaughter, director of professional services, EMEA, Skywire Software Winning hearts and meeting needs “Customer advocacy”– in layman’s terms, putting the customer first – has become a buzzword in financial marketing during the last few years. An advanced form of customer service, it responds to the challenges of customer choice, involvement and knowledge. The…

Rimini Street Clients Saving Millions Running Stable Enterprise Software Releases Rimini Street Support Keeps New and Decade-Old Software Releases Running Smoothly; Clients Save More Than 50 Percent Annually and Avoid Costly Upgrades LAS VEGAS–Rimini Street, Inc., the leading independent maintenance and support provider for Siebel, PeopleSoft, and JD Edwards (NASDAQ:ORCL) software, today announced its clients…

AberdeenGroup Delves Into The Intelligent Contact Center Astute Solutions’ Knowledge Management Capabilities Align with Best-In-Class Performance COLUMBUS, Ohio–Best-in-class companies are implementing Intelligent Contact Center solutions to differentiate through service excellence. This is the overarching message in the new AberdeenGroup benchmark report entitled: “The Intelligent Contact Center: Increasing Multi-Channel Visibility.” Underwritten by Astute Solutions, (www.astutesolutions.com), Aberdeen’s…

Nuance and ClickFox Help Customer Service Organizations Understand and Optimize Self-Service Performance Partnership Yields New Customers for Joint Analytics Solution BURLINGTON, Mass. & ATLANTA–Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, and ClickFox, the pioneer in Customer Behavior Intelligence, today announced a series of new customers for Nuance Consumer Insight,…

How CLM can Optimise Revenue in Today's Telecoms Market Customer Lifecycle Management is a new approach to business that is taking the telecoms world by storm. Its focus on delivering true one-to-one dialogues through targeted marketing campaigns has been instrumental in helping some operators drive up ARPU by 20% and reduce churn rates by between…

Cegedim Dendrite Product Helps U.S. Pharma Companies Cope with Barrage of State Regulations Breakthrough Solution Can Stave Off Penalties, Fines and Unfavorable Publicity Associated with Marketing and Advertising Expenses BEDMINSTER, N.J.–Cegedim Dendrite has launched the next generation of its State Guardian™ product, which helps U.S. pharmaceutical companies comply with the increasing number of state regulations…

Coghead Members Develop Applications Their Way – No Coding Required Coghead’s Community Shows Versatility of Do-it-Yourself Application Development Service: from Financial Services to CRM to Event Management Web 2.0 Expo Booth #202 REDWOOD CITY, Calif.–Coghead today announced widespread support for its do-it-yourself webware1 service that provides a simple, powerful way for tech-savvy businesspeople to create,…

Dealers Rate Autobytel Web Control® System #1 Customer Management Tool in Auto Dealer Monthly’s Third Annual Dealer’s Choice Awards IRVINE, Calif.–Autobytel Inc. (Nasdaq:ABTL), a leading Internet automotive marketing services company, has received top honors in the Auto Dealer Monthly 2007 Dealers’ Choice Awards. Autobytel’s Web Control® customer management system received the Diamond Award as the…