CHELMSFORD, Mass., –Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center™, today announced it has been recognized with the 2008 North American Product Line Strategy Award from Frost & Sullivan, the Growth Partnership Company, for its leadership in the North American Inbound Contact Center Routing Market.
Frost & Sullivan is recognizing Aspect with this award for thought leadership by a vendor in helping companies understand the benefits of unified communications when combined with customer interactions by launching a far-reaching and highly innovative Unified Communications for the Contact Center strategy. By combining its Aspect® Unified IP™ solution with unified communications applications from Microsoft, it is providing enterprises with the tools necessary to enhance customer experiences, keep costs in check and to help generate additional revenues.
”It is becoming more evident that unified communications is going to help drive the need for unified contact center solutions. The completeness of Aspect Unified IP, in terms of the sheer volume of capabilities available on a single, software platform, is what will allow organizations to leverage all of the functionality that a sound unified communications strategy will demand,” explains Frost & Sullivan senior analyst Keith Dawson. “Essentially, a unified solution will make it easier for organizations to streamline their customer-facing business processes and extend them logically beyond the traditional boundaries of the contact center into the enterprise.”
The Frost & Sullivan Award for Product Line Strategy Leadership is presented each year to a company that has demonstrated the most insight into customer needs and product demands. The recipient company has optimized its product line by leveraging products with the various price, performance and feature points required by the market.
Specifically, the award recognizes Aspect Software for excelling in its ability to:
• Introduce new products strategically positioned to balance the product line
• Accommodate different market segments
• Enhance its products offerings through optimization of service, delivery, financing and other value-added services
• Successfully manage strategic technology or marketing acquisitions and alliances.
”With its latest game-changing deal [with Microsoft] and product line strategy, Aspect may have even topped its mega-merger for sheer impact,” continues Frost & Sullivan’s Dawson. “Clearly looking to take a leadership role in helping companies understand the benefits of unified communications in customer interactions organizations, the company launched a far-reaching and highly innovative Unified Communications for the Contact Center strategy. And while the contact center market has experienced several bumps over the past five years, Aspect Software has always been a company clearly unafraid of upsetting the status quo in that market.”
“This is a powerful endorsement of the Aspect Software strategy and recognition that our unified approach is the way that contact centers and organizations can provide a customer experience that truly exceeds consumer demands,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect Software. “This recognition also helps reinforce our belief that the contact center must be a key element in every organization’s unified communications strategy – that it supplies the applications, the best practices, and the processes to enable an exceptional customer experience, regardless of where that interaction is taking place within the organization.”
About the Unified IP product line
Architected to help organizations execute on their unified communications strategies, the Aspect Software Unified IP™ products are all-in-one, IT-ready solutions that bring extreme flexibility to dynamic organizations. Aspect® Unified IP™ is a session initiation protocol (SIP)–based voice over IP (VoIP) product that unites automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. Unified Command and Control™ is a highly scalable product that consolidates administration, reporting and routing across multiple contact center applications and locations. Aspect voice portal applications, deployable as either standalone software or within Aspect Unified IP, empower customers with speech self service while seamlessly extending to live assistance as required.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company’s TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnerships, visit http://www.awards.frost.com.
About Aspect Software
Aspect Software Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.
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Aspect, Unified Communication for the Contact Center, Unified IP, Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.