DUBLIN, Ireland--Research and Markets (http://www.researchandmarkets.com/reports/c47630) has announced the addition of Datamonitor's new report: Mapping the Market for BPO to their offering.

BPO spans a broad and growing range of core business processes, from CRM to finance & accounting. This review report comprehensively examines the BPO space providing insight into trends, market size and forecast and end-user investment priorities.

Scope of this title:

• Covers all key BPO. CRM, F&A, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management.
• Analysis is global in scope covering all BPO service areas, key regions and countries, and across verticals.
• This report examines the market from business process, market and end-user perspectives.

Highlights of this title:

This report allows the reader to both explore and understand the BPO services market from a process, market and end-user perspective. Key features of this market including offshoring, technology development and vertical adoption are explored providing a complete picture of this growing market.

Reasons to order your copy:

• Understand the key influencers - including the offshore impact - shaping the BPO services market.
• Explore the key growth areas and vendor opportunity across BPO service types.
• Overcome the roadblocks to adoption found in security, location and control issues.

CATALYST

SUMMARY

METHODOLOGY

Introduction

BPO market overview (Market Focus)

The top BPO priorities in 2006 (Customer Focus)

Trends in BPO services (Databook)

Summary

Retail banks fear the classic inhibitors to offfshore BPO

Vendor and market impact

BPO deals shrink in scope in spite of growth in signings

Vendor and market impact

Offshore BPO slowdown expected as voice BPO becomes a commodity

Vendor and market impact

First half 2006 sees record BPO signings despite poor Q2

Vendor and market impact

THE TOP BPO PRIORITIES IN 2006 (CUSTOMER FOCUS)

Summary

Investment priorities in BPO are shifting toward non-traditional services

In spite of bad press and the risk of outsourcing CRM nearly 35% respondents are still likely to outsource

Newer, high-margin BPO services are a growing priority for customers

Risk and proximity are strong factors in the offshore decision process

Summary

TRENDS IN BPO SERVICES (DATABOOK)

BPO services globally, 2004-2008

BPO services in the Asia Pacific, 2004-2008

BPO services in Europe, 2004-2008

BPO services in Latin America, 2004-2008

BPO services in Middle East/Africa, 2004-2008

BPO services in North America, 2004-2008

BPO services globally by vertical

Definitions

CRM (Customer Relationship Management)

Finance and Accounting (F&A)

Financial Services Process Management

Insurance

Retail Banking BPO

Transaction Processing

HR

Knowledge Processes (Knowledge Management)

Payments and Billing

Supply Management

APPENDIX

Definitions

Ask the analyst

List of Tables

List of Figures

For more information visit http://www.researchandmarkets.com/reports/c47630