Evaluation Based on Ability to Execute and Completeness of Vision

INDIANAPOLIS--Interactive Intelligence Inc. (Nasdaq:ININ), a global provider of business communications solutions, has been positioned in the leaders quadrant in Gartner Inc.’s Magic Quadrant for Contact Center Infrastructure, North America, 2007¹ report.

The Gartner report provides an analysis of vendors in the market based on their ability to execute and their completeness of vision.

According to Gartner, “leaders” in its magic quadrant report are “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision for how contact center needs will evolve and a proven track record for delivering contact center products. They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. Leaders do not necessarily offer the best-of-breed solution for every customer requirement. However, overall, their products are strong and often come with some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk.”

“We consider our positioning in the Gartner Magic Quadrant as an important milestone in our mission to be the leading provider of high-end IP-based contact center solutions,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “With our next product release later this year featuring many advances important to large businesses, including government-grade call encryption, advanced call control capability for mobile workers, and plug-and-play deployment of IP phones, we plan to give customers even greater value, while further improving our market position.”

Interactive Intelligence entered the market with a server-based, all-in-one software suite released in 1997, which was designed to reduce the cost and complexity introduced by multi-point product vendors.

“This Gartner report helps validate the approach we’ve taken since inception when we saw the major challenges that point solutions from traditional telephony vendors introduced,” Brown said. “Our approach means that, today, we don’t have to re-architect our products or acquire a bunch of companies in order to offer an effective ‘unified’ communications solution. For our customers, this continues to translate into lower costs, simplified management and increased operational efficiencies.”

The Interactive Intelligence software is used by more than 2,500 enterprises and contact centers worldwide. Since its first release a decade ago, the company’s contact center automation product, Customer Interaction Center^® (CIC), has been expanded to include applications for multimedia/screen recording and quality monitoring; outbound dialing and campaign management; Web self-service; e-mail response management and knowledge management; network-based pre- and post-call routing; and workforce management.

For more information about CIC, visit http://www.inin.com/Products/cic/cic.asp.

To obtain a complimentary copy of the complete Gartner Magic Quadrant for Contact Center Infrastructure, North America, 2007 report, visit: http://www.interactive-intelligence.com/wpreg.cfm?wp=gartner.

¹ Gartner Research “Magic Quadrant for Contact Center Infrastructure, North America, 2007” by D. Kraus and B. Elliot, Aug. 16, 2007

About the Magic Quadrant

The Magic Quadrant is copyrighted, 2007 by Gartner Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. For information about Gartner, visit http://www.gartner.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq:ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. The company was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine’s 2006 Rising Star Excellence Award, Network Computing Magazine’s 2006 Well-Connected Award, and Software Magazine’s 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs more than 550 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ; on the Net: http://www.inin.com.