DUBLIN, Ireland--Research and Markets (http://www.researchandmarkets.com/reports/c48776) has announced the addition of The Top BPO Priorities in 2006 (Customer Focus) to their offering.
This brief explores the attitudes of end-users toward outsourcing business processes to outsourcing services vendors for CRM, finance & accounting, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management services. Understanding the end-user opinion is key to success in an increasingly competitive BPO market.
Scope of this title:
- Our survey of 1,100 IT decision makers highlights attitudes to outsourcing revealing the short, mid and long term opportunity for vendors.
- Covers all key BPO, CRM, F&A, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management.
- Survey results are explored by country and by industry vertical revealing specific trends.
Highlights of this title:
The focus of this report is highlighting the key trends and attitudes toward outsourcing business processes. Uncovering this information provides vendors with a clear view of the short, mid and long term opportunities in this market.
Reasons to order your copy:
- Understand what decision makers are thinking about BPO services.
- Discover who is, and isn’t, buying BPO services by country and industry vertical.
- Learn which trends matter and what our advice to vendors is.
Topics Covered
OUR VIEW
CATALYST
SUMMARY
ANALYSIS
Investment priorities in BPO are shifting toward non-traditional services
In spite of bad press and the risk of outsourcing CRM nearly 35% respondents are still likely to outsource
Newer, high-margin BPO services are a growing priority for customers
Risk and proximity are strong factors in the offshore decision process
Summary
APPENDIX
METHODOLOGY
Definitions
Further reading
Ask the analyst
List of Tables
Table 1: Investment priorities in BPO
Table 2: Likely to outsource CRM in the next two years
Table 3: Likely to outsource BI/performance management in the next two years
Table 4: Likelihood of offshoring to specific countries/region, global response
Table 5: Likelihood of offshoring to specific countries/region, US response
Table 6: Likelihood of offshoring to specific countries/region, financial services response
List of Figures
Figure 1: Investment priorities in BPO
Figure 2: Likely to outsource CRM in the next two years
Figure 3: Likely to outsource BI/performance management in the next two years
For more information visit http://www.researchandmarkets.com/reports/c48776
Source: Datamonitor
