AMC Integration Study Can Help Customers Avoid Costly Contact Center and CRM Integration Pitfalls

RICHMOND, Va.--AMC Technology, a leading provider of multi-channel integration solutions for contact centers, aims to increase awareness of the importance of getting technical expertise and analysis during the initial discovery phase of CRM integration projects. For years, AMC has provided integration studies by seasoned, technical Solutions Engineers to customers who want to take a proactive approach in the early phases of their integration projects, which allows them to avoid costly integration pitfalls.

Many companies today want to enjoy the benefits of contact center and CRM integration to work more effectively and deliver higher levels of customer service, but these integration projects involving communications systems and CRM applications can have a high degree of risk and complexity. Typically, there are unique business requirements that need to be met using a variety of systems and infrastructure across multiple vendors. The analysis and planning phase of these projects is critical to their ultimate success.

The AMC Integration Study provides a high-level road map for the integration of communications systems including PBX, IVR, CTI, email and web, with CRM applications. Through a series of interviews and document reviews, the Solution Engineer (SE) conducting the study performs a detailed exploration of the customer's technical and business environment. Based on the findings, AMC develops an integration project roadmap that provides recommendations, critical success factors, and time estimates. All of the findings are presented in a single document for use in action planning.

“A professional Integration Study from AMC Technology can help ensure the success of contact center and CRM integration projects,” said Paul Martin, Senior SE at AMC. “No matter which certified solution is eventually chosen to implement the integration, it makes sense to perform this comprehensive, technical analysis before the project begins.”

To learn more about the costly pitfalls you can avoid with an AMC Integration Study, or to request a quote, please contact a sales representative at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call +1 (804) 327-0170.

AMC also offers a free whitepaper containing 8 Best Practice Checklists for busy managers tasked with the success of the project. Just visit the AMC Resource Library at http://www.amctechnology.com/products/resources.asp .

About AMC Technology

AMC Technology, LLC is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC’s pre-packaged MCIS™ product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com, contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call +1 (804) 327-0170.