Over 50 Pre-Configured Events Provide Intelligent Alerts About Time-Sensitive Business Data
VINEYARD HAVEN, Mass.--Vineyardsoft Corporation, developer of the award-winning KnowledgeSync Active Alerts software application, today announced certification as an add-on solution for the ACT! contact and customer management solution from Sage Software.
Providing ACT! users with a comprehensive collection of over 50 pre-configured events, KnowledgeSync monitors the ACT! database for critical, time-sensitive conditions of business data and – when those conditions exist – triggers a combination of alerts, form and document distribution, and application workflow.
According to Bob Foster of IntelliSales Corporation, an ACT! Certified Consultant, “KnowledgeSync is well-known in the Sage SalesLogix CRM space, and we’ve been eager to see it offered to Sage Software’s ACT! users. KnowledgeSync is a powerful yet flexible product whose pricing makes it an ideal add-on for virtually all ACT! users.”
With a wizard-driven “Event Manager”, KnowledgeSync provides a non-technical interface that ACT! users can use to tailor existing events and to create an unlimited number of additional events that monitor and respond to site-specific business conditions.
KnowledgeSync for ACT! focuses on two areas; Exception Management and Business Activity Monitoring.
KnowledgeSync’s exception management capability lets an organization avoid saying “If only we had known . . .” by identifying key performance indicators or business transactions that fall outside of normal, acceptable ranges. KnowledgeSync then sends alerts (email, fax, pager, cell phone, etc.) about these issues before they become real business problems.
KnowledgeSync’s business activity monitoring lets ACT! users automate repetitive or redundant business processes, such as the automatic delivery of quotes, automated reminders of overdue activities, and the scheduled distribution of analytical reports, including sales forecasts and trend analysis.
Some of the pre-configured KnowledgeSync events for ACT! users include:
-- Contacts who have not been reached within ‘x’ days
-- Too many / too few opportunities (or opportunity revenue) per salesrep
-- More than ‘x’ (in revenue) lost to one or more specific competitors
-- Opportunities due to close within ‘x’ days (or overdue for closing)
-- Line items with unapproved (or excessively high) discounts
-- Products whose profit margin is too high / too low
-- Opportunities that have had their forecast close date, amount, probability, or status changed
According to Don Farber, Vice President of Sales and Marketing at Vineyardsoft, the introduction of KnowledgeSync for ACT! continues Vineyardsoft’s commitment to the “Sage 360” vision of enterprise-level automation. “The value of KnowledgeSync to ACT! users goes beyond just their ACT! implementation. By combining ACT! data with information from Sage Software financials, from incoming email, and from other application databases, KnowledgeSync creates a corporate awareness that every organization is looking to achieve.”
KnowledgeSync for ACT! is priced starting at $2,198.00 per organization; for more information, please go to www.actsolutions.com.
About Vineyardsoft Corporation
Headquartered on Martha's Vineyard, Massachusetts, Vineyardsoft is the developer of the KnowledgeSync “Active Alerts” solution and is the leading developer of Business Activity Monitoring software. Vineyardsoft enables clients to analyze, identify and respond to critical, time-sensitive business data. For more information on Vineyardsoft, call 800-850-8055, e-mail
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, or visit Vineyardsoft's Web site at http://www.vineyardsoft.com.
About ACT! by Sage
ACT!, first introduced in 1987, is the preferred choice of over 2.7 million registered users and more than 38,000 corporate customers to organize, access and manage their critical customer information. ACT! delivers powerful contact and customer management capabilities with flexible deployment and customization options to help individuals, selling professionals and corporate workgroups improve productivity and increase sales.
ACT! by Sage is part of Sage CRM Solutions from Sage Software, the only family of CRM products designed specifically for the needs of small and mid-sized businesses that also includes SageCRM, SageCRM.com and Sage SalesLogix. For more details, visit www.sagecrmsolutions.com or call 888-855-5222.
