Latest edition of “Best Help Desk Solution” enhances ease of use

DUBLIN, Calif.--FrontRange Solutions, an established global leader in IT Service Management, Voice Application, and Customer Relationship Management (CRM) solutions for the Mid-Market and Distributed Enterprise, today announced the general availability of the latest version of HEAT^® Service & Support™, the fully configurable Help Desk and external customer support tool that logs and tracks incidents through completion. HEAT 8.4.1 builds on the benefits of HEAT by enhancing ease of use, and is currently available to new customers, as well as to current users as an upgrade.

“This newest edition of HEAT is an example of our drive to develop products that continually improve the experience for our users,” said Kevin J. Smith, Vice President of Products for FrontRange. “We are dedicated to remaining the best and most widely used IT help desk and service management application, and continually earning the trust of our customers is the key.”

Highlights of the latest version of HEAT are:

• Performance enhancements to e-mail monitoring and business processing
• Additional configuration options when designing forms
• A new “Snap to Guide” feature accelerates the process of creating edit sets and new and improved tool tips.

HEAT won “Best Help Desk Solution, Best in Americas” from the 2006 Members’ Choice Awards, a recognition program hosted by ContactCenterWorld.com, the global support organization for contact-center industry professionals.

The Members’ Choice Awards are based entirely on customer feedback, and the winners are organizations that receive the highest average scores as voted by their customers.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine^®; IT Service Management including the HEAT^®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine^® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.

Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.