SAN FRANCISCO--July 18, 2006--Utopy, Inc., the leading provider of enterprise-class solutions for Customer Intelligence, today announced general availability of the next version of its award-winning Utopy SpeechMiner. The 4.0 release marks the latest innovation from Utopy and demonstrates the company's commitment to enabling organizations to understand the "why" behind customer and prospect behavior.
"The latest version of SpeechMiner represents the continuing thought-leadership of Utopy and goes beyond traditional speech analytics to deliver on the promise of customer intelligence as a driver for enhanced enterprise performance," said Roy Twersky, chairman and CEO of Utopy. "By providing meaningful and ongoing analysis of customer interactions to the actual desktops of Global 1000 executives and managers, companies are now able to incorporate the voice of the customer as they set strategy and make decisions across the enterprise."
"True customer understanding requires that organizations gather information from as many sources as possible -- including from the customers themselves," states Jim Davies, Gartner principal analyst. "The ability to analyze call recordings and uncover insights from interaction data are important steps forward for the enterprise. The underlying technologies to do so are quickly increasing in maturity and adoption."
Answering the Need for Customer Intelligence
Leading organizations have already deployed transactional enterprise systems such as CRM and ERP in an effort to increase efficiency. While these tools offer important information, they fail to capture the real and uncensored customer and prospect feedback required to make decisions in today's highly competitive industries.
The Utopy Customer Intelligence solution analyzes what customers actually say and arms executives and managers across sales, marketing, and operations with customized, prioritized, and actionable information to improve customer retention, revenue generation, and the customer experience. "When combined with traditional operational data, Customer Intelligence data allows companies to create a more holistic view of the customer and thus more accurate insights about customer and prospect behavior," continues Davies.
About Utopy SpeechMiner
Enhancements now available in SpeechMiner 4.0 include a fully customizable web-based Customer Intelligence dashboard that allows executives and senior managers ongoing visibility into customer feedback and perception as well as predictive modeling of customer and prospect behavior. Additional templates and customized reporting capabilities are also included. This version further streamlines the set up process, enabling organizations to realize the benefits of customer intelligence even more quickly.
Customer Intelligence Customers
Companies who have already deployed SpeechMiner 4.0 include customer-centric organizations who are Global 1000 leaders in the financial services, insurance, healthcare, telecommunications, outsourcing, and retail industries.
About Utopy
Utopy provides industry-leading Customer Intelligence solutions that gather, analyze, report and deliver the voice of the customer to enterprise decision-makers, including sales, operations, and marketing professionals. With Utopy solutions, direct customer feedback is analyzed to strategically improve customer experience, uncover new markets and revenue opportunities, understand and address competitive threats, and identify and address areas for process and business performance improvement. Utopy customers include leaders in the financial services, insurance, healthcare, telecommunications, outsourcing, and retail industries. Headquartered in San Francisco, CA, the Utopy team has extensive experience in business intelligence, operations and process improvement, as well as speech analytics. For more information, visit www.utopy.com or call 866.44.UTOPY (866.448.8679).
