FORT MYERS, Fla.--Aug. 7, 2006--CallMiner, a leading developer of enterprise class speech analytics software, today announced the launch of "SpeechTools," an application that makes it easy to customize the CallMiner Analytics Suite by tuning to any language, terminology, or acoustic environment. SpeechTools requires no specialized skills or services and enables CallMiner's Alliance Partners and customers to quickly create new language and acoustic models for CallMiner to analyze.
Changes in languages, dialects, accents, colloquialisms and noise-levels can now all be altered by end users, rather than by software developers. With minimal training, virtually anyone with a modest level of computer knowledge can be fully qualified to operate and effectively use SpeechTools.
"It's well understood that whole word recognition is best for speech analytics applications, however before the advent of SpeechTools, specialized skills were required to add words or languages to the recognizer. SpeechTools empowers end users to add new words, languages or account for the unique acoustic environments of different recording platforms," said Cliff LaCoursiere, co-founder and senior vice president of business development for CallMiner. "For example, if a company launches a new product with a unique name - one that's not in any dictionary, SpeechTools enables the customer to add the product name and analyze how customers are responding to the new product."
SpeechTools also allows companies and government organizations to easily develop their own language models - allowing them to recognize unique languages such as Farsi, Pashto or other languages that are not currently available to analyze recordings. Also, companies that want to keep their audio archives private and don't want to turn them over to a third-party speech developer for tuning can now make all necessary adjustments and modifications in-house.
"SpeechTools provides customers and CallMiner Alliance Partners with a valuable tool to increase the speed and flexibility of deployments," added LaCoursiere. "Our customers and partners are no longer dependant on software developers with limited time and resources who, even if available, may not have the inventories of languages, dialects or vocabularies that are needed readily available."
About CallMiner
CallMiner is a leading developer of solutions that provide near real-time business intelligence from recorded conversations. CallMiner's advanced suite of applications enables managers and executives to conduct ad-hoc queries and analyses of conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM initiatives. Leading institutional investors include Sigma Partners, Intersouth Partners, Inflexion Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit http://www.callminer.com, or call 239-689-6463.
