SupportFone from Angel.com allows a company’s customers to call and check the status of a case, update a case, open a new case or transfer directly to an agent through the Salesforce Service and Support offering. SupportFone also includes full virtual ACD functionalities, such as call-queuing, call-whispering (advance notice of the identity of an incoming caller), and call-queue management and monitoring. With SupportFone, case managers gain direct access to their Salesforce account via the phone, including the ability to open and close cases and modify system settings such as greetings and announcements.

"Like salesforce.com, Angel.com is a firm believer in the on-demand, self-service model for the delivery of efficient technology solutions," said Michael Zirngibl, President and CEO of Angel.com. "SupportFone is just the first in a suite of many solutions that Angel.com plans to deploy on the AppExchange platform. We also plan to engage our partner base to independently develop and deploy powerful new AppExchange solutions for our respective client bases."

"Innovative on-demand service solutions like SupportFone are an excellent complement to Salesforce Service and Support," said George Hu, senior vice president and general manager, applications, salesforce.com. "We are excited to welcome Angel.com to the AppExchange as they offer a means for salesforce.com customers to generate additional value for on-demand service and support implementations."

SupportFone for AppExchange is one of more than 250 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a customer’s salesforce.com account. AppExchange can be found at http://www.salesforce.com/appexchange.