RICHMOND, Va.--AMC Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that it has successfully achieved Integrated Communications Interface (ICI) certification by SAP of its Telephony Connector for Chrysalis Sonata CTI 1.0 for the interaction center capabilities with mySAP™ Customer Relationship Management (mySAPTM CRM).
“The latest integration certification with SAP solutions demonstrates our continued dedication to the SAP partnership and customer base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our partnership with Chrysalis has been strong and the Sonata CTI platform is excellent.”
Chrysalis’ Sonata CTI platform provides a suite of software applications that optimize contact center performance. The Sonata CTI solution produces unparalleled financial returns. Call centers can generate payback on their Sonata investment in just a few months through improved customer relationships, higher agent productivity, reduced operating costs and increased revenues.
“The integration certification of Telephony Connector for Chrysalis Sonata CTI with SAP solutions represents a significant step towards our goal of expanding our product reach and our partnership with AMC,” stated Steve Hoffman, Director of Sales, Chrysalis Software, Inc.
With this latest accomplishment, AMC has completed a total of 11 certifications with SAP in the Interaction Center area over the years; more than any other SAP partner to date. AMC’s Connectors provide seamless integration across a variety of CTI platforms, giving customers strong choices for their CRM and call center integration needs.
About Chrysalis Software
Chrysalis Software, Inc is a premier supplier of call center products and professional services designed for businesses that want to improve customer relationships by taking advantage of the latest advances in Interactive Voice Response (IVR) systems, Advanced Speech Recognition (ASR), Computer Telephony Integration (CTI) and contact center management systems. Chrysalis combines a number of technologies that empower customers to access, retrieve, and manipulate information over a voice or data network anytime and anywhere they wish. For more information visit www.chrysalis.net.
About AMC Technology
AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration SuiteTM features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, PeopleSoft, Siebel, Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 11 years of experience with many of the world’s leading companies, our customers include nearly 100 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit AMC at www.amctechnology.com or contact Holly D. Moloney, Marketing Specialist, at (804) 915-0511.
