Implementation delivers on Palladium’s vision for an international unified internal and customer management solution

WATERTOWN, Mass.--Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Marketing Automation technologies, today announced the successful consolidation of a global, customized on-premise CRM solution for Palladium Group, Inc. This deployment will allow the company to work more efficiently with customers, partners and employees internationally, with the ability to scale the solution as the company grows through acquisition.

Palladium Group is the leading professional services firm enabling clients to better measure and manage performance. Palladium was formed by the merger of three consulting companies – Balanced Scorecard Collaborative, Painted Word and ThinkFast Consulting. As a result of this merger, the company faced the challenge of reconciling disparate CRM systems to improve information flow across business units. Palladium required a common platform that extended best practices in sharing customer and sales data throughout the global organization.

“When operating in the professional services industry, it is essential to have intuitive, user-friendly processes in place that enable our workforce to easily manage customer information and respond to customer requests in a timely manner,” said Chris Harding, executive vice president at Palladium. “As our company continued to grow, it became clear that we needed a strategic partner that could listen to our business challenges and advise us on technology solutions to help us meet our organizational goals. We found that partner in Green Beacon Solutions.”

Green Beacon Solutions deployed a customized combination of Onyx CRM software and Microsoft SQL reporting services for Palladium. This solution consolidates the company’s reporting and automates business forecasting, saving Palladium valuable time and money.

The company selected Green Beacon Solutions as its strategic advisor for the installation in order to leverage its expertise in aligning CRM technology development with sound business processes. Green Beacon Solutions’ phased implementation approach breaks issues down into smaller, achievable pieces enabling customers to see immediate results and allots sufficient time for training on the CRM solution.

“As companies work on a global scale, they need technology solutions in place that map to their business challenges such as managing internal resources and customer information, while effectively responding to new business requests,” said Richard Smith, vice president, CRM Strategy, Green Beacon Solutions. “Green Beacon Solutions’ crawl, walk, run implementation approach allows us to truly partner with our clients and properly assess an organization’s technology needs. We’re two years into our relationship with Palladium and look forward to continuing to serve as a strategic partner that helps grow its business.”

In addition to the combined Onyx CRM and Microsoft SQL technology, Palladium leverages Green Beacon Solutions’ Professional Application Management Services (PAMS). As a PAMS client, it has access to round-the-clock consulting, monitoring, and implementation services through this subscription-based service. Palladium purchases support for a select number of incidents per month from a catalog of more than 40 defined projects such as bug fixes, business rule adjustments and report updates.

“Working with Green Beacon Solutions on a variety of CRM technologies, from an integrated global CRM platform to its PAMS solution, we will continue to partner on projects because of its unmatched technology expertise and commitment to offering customers the highest quality services and support,” said Chris Harding.

About Green Beacon Solutions

Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning business solutions to mid-market and mid-enterprise customers. The Green Beacon Solutions team brings the experience of hundreds of successful customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts, Green Beacon Solutions is an experienced service provider for Microsoft Dynamics AX and Dynamics CRM, Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS and other leading business solutions. For additional information, please visit www.greenbeacon.com.

About Palladium Group, Inc.

Palladium Group, Inc., helps the world’s leading organizations measure and manage tomorrow’s performance today by providing services and expertise in strategy, finance, IT and human capital management. Through education, conferences, assessments, advisory services, consulting and technology solutions, Palladium helps clients successfully execute their strategies. Balanced Scorecard Collaborative, Palladium’s education and certification division, manages the BSC Hall of Fame for Executing Strategy™ program. Palladium has over 400 professionals in 16 offices worldwide and an additional 13 affiliate offices throughout Europe, Latin America, Africa and Asia-Pacific. Palladium currently has over 700 clients worldwide. For more information, visit www.palladiumES.com