OpenSpan Joins Oracle PartnerNetwork; Helps Streamline CRM Desktop Integration

DENVER--OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced that OpenSpan has joined the Oracle® PartnerNetwork, a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Being a member enhances OpenSpan’s ability to provide dynamic integration of Oracle Customer Relationship Management (CRM) with legacy applications, thereby helping enterprises integrate and automate business process workflows. At present, the OpenSpan Platform has been licensed for use with Oracle’s Siebel CRM applications on nearly 20,000 desktops.

The OpenSpan Platform is the industry’s only software platform that transcends traditional server and user interface integration technologies by leveraging the interactions between applications and the underlying operating system. This dramatically simplifies the integration process across both legacy and modern application platforms, including Web services. It also allows enterprises to build business process automations that span multiple environments, including desktop applications.

A growing number of enterprises are using the OpenSpan Platform to enhance integration of Siebel CRM with legacy applications. The OpenSpan Platform is commonly used in Siebel CRM application environments to:

• Integrate data between Siebel CRM applications and virtually any legacy application, including Windows and other desktop-based applications, Java, Host, Web and even DOS applications;
• Expose business process workflows that span Siebel CRM applications as Web services consumable within a SOA environment;
• Assist in the migration or upgrade of Siebel CRM applications, allowing an enterprise to leverage existing investments in legacy data and business logic as one upgrades or migrates to Siebel; and
• Extend Siebel CRM applications by adding new business logic or by enabling custom Web service requests.

“Enterprises focused on delivering an excellent customer care experience require a seamless and highly efficient desktop for customer service representatives, enabling them to spend their time assisting the customer,” said Francis Carden, CEO of OpenSpan. “By enabling rapid integration between Oracle’s Siebel CRM applications and desktop and other legacy applications common in contact center environments, OpenSpan is helping to make this a reality.”

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan and its partners utilize the company’s unique approach to integration to accelerate service-oriented architecture (SOA) deployments and increase enterprise desktop productivity. The award-winning OpenSpan Platform received the 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine as well as the 2008 Editors’ Choice Award from Redmond magazine, the authoritative, independent voice of the Microsoft IT community. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.