SAN FRANCISCO--Neocase Software, a world leader in customer service software solutions, today announced that the company’s CEO, Herve Pluche, will be presenting at the Call Center 2.0 Conference this week in a session entitled, “Advanced Contact Center Solutions For Teleservices and Call Centers.” Pluche will appear alongside Brian Davidow of CosmoCom, the leader in Unified Customer Communications, in a panel presentation hosted by Shelli Feigenbaum, director of solutions marketing, enterprise multimedia applications at Nortel. The Call Center 2.0 Conference, which is part of the annual Internet Telephony Conference and Expo, offers knowledge to executives in the call center industry on how to improve efficiency, reduce costs, and increase the level of service provided to customers.

In May 2006, Neocase and CosmoCom announced a global partnership to create the first complete virtual customer service center platform. Neocase and CosmoCom are working together to integrate CosmoCall Universe™, a comprehensive contact center platform, and Neocase 10, Neocase's flagship collaborative customer service application, to provide customers with a next generation, out-of-the-box web-based customer service center.

Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner center and advanced workflow management with strict adherence to service level agreements (SLAs). Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM 3.0, Neocase can be deployed either on-demand or on-premise. This customization allows partners and customers to focus on the business objectives at hand and fulfill customers’ needs in an efficient, timely manner.

“The Call Center 2.0 Conference provides a great platform for Neocase and CosmoCom to convey the value of the next generation call center to customer-centric companies,” stated Herve Pluche, CEO of Neocase. “With more than fourteen years experience in some of the world’s largest call center environments, Neocase brings innovative ideas and best practices to the U.S. market for customer service solutions.”

“CosmoCom provides a virtual contact center platform for distributed organizations, while Neocase's collaborative approach helps improve customer service," said Brian Davidow, manager of sales support at CosmoCom. “Together these products can be used to form a next generation call center that is truly within reach of telecom and enterprise customers.”

The panel will take place on Friday, October 13^th at 8:45 am on the mezzanine level in room 17b. To learn more about the event, please visit http://www.tmcnet.com/voip/conference/CA06/call-center/cc06-home.htm.

About Neocase Software

Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.