DIRECTNET PARTNERS WITH GREEN BEACON SOLUTIONS TO DELIVER ENHANCED CUSTOMER SERVICE WITH CUSTOMIZED CRM SOLUTION

Implementation delivers on DirectNET's vision for a unified internal and customer management solution

Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Marketing Automation technologies, today announced the successful launch of a customized CRM solution for DirectNET, enhancing the company's customer service offering and improving internal workflow processes.

DirectNET, the nation's leading provider of datacenter management solutions, needed to bring together the customer service, marketing and customer management of its three independent business units on a unified platform.

DirectNET is comprised of three independent business units: 42U, the leading VAR of enterprise KVM Switch Solutions; Server Racks Online, the largest online rack superstore allowing users to click and build a rack customized to their exact requirements; and KVM Switches Online, the nation's largest KVM Switch e-commerce store.

“Our previous customer management solution was impeding our ability to successfully grow our business,” said Jon Inaba, DirectNET’s Director of Sales. “Green Beacon Solutions came in and listened to our business challenges, analyzed the technology we had to address, and provided us with a customized solution that has allowed us to meet our business needs. They delivered their solution on time and on budget – helping us to take important steps forward in our business.”

Green Beacon Solutions, working with Onyx CRM software and Cognos Business Intelligence software, created a customized solution for DirectNET's needs, including automated lead routing, custom order tracking and management, and automated dashboard reporting on key business metrics. DirectNET now has a unified view of its customers and is expecting significant enhancements in its customer service, marketing and business forecasting.

"Enterprises across the high-tech industry, whether large or small, are facing similar business challenges, such as accurate reporting, customer loyalty and effectively responding to new business opportunities." said Richard Smith, VP, CRM Strategy, Green Beacon Solutions. "By identifying the exact client pain points prior to implementation, we are helping DirectNET achieve their long-term goal for growth, and we look forward to continuing our successful relationship with DirectNET in the future."

About Green Beacon Solutions

Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning business solutions to mid-market and mid-enterprise customers. The Green Beacon team brings the experience of hundreds of customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts, Green Beacon is an experienced service provider for Microsoft Dynamics CRM and Dynamics AX (Axapta), Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS, and other leading business solutions. For additional information, please visit www.greenbeacon.com.

About DirectNET, Inc.

DirectNET (www.DirectNET.us), founded in 1995, is comprised of three independent companies / business units: 42U, Server Racks Online, and KVM Switches Online. 42U (www.42U.com) is the leading VAR of enterprise KVM Switch Solutions. KVM Switches Online (www.KVM-SWITCHES-ONLINE.com) is the largest KVM Switch e-commerce store in the US. Server Racks Online (www.SERVER-RACKS-ONLINE.com) is the largest online rack superstore allowing users to click and build a rack customized to their exact requirements. All three companies were developed as a response to the overwhelming need for independent datacenter and server management solutions. DirectNET is the industry’s leading VAR of racks, cooling, monitoring, power, and remote server management solutions.