FORT MEYERS, Fla.--Sept. 7, 2006--CallMiner, a leading developer of enterprise-level speech analytics software, today announced a new strategic partnership with TriSynergy LLC, one of the nation's premier contact center consulting firms. TriSynergy Consulting LLC (TriSynergy) is an independent consulting firm serving executives responsible for customer satisfaction, customer service, and customer relationship management. By adding CallMiner's product offering to its mix, TriSynergy can now help its clients uncover actionable business intelligence in call-center recordings and discover new ways to improve overall customer service within their organizations.

Under the new partnership, TriSynergy will become a Solutions Alliance Partner that will work alongside CallMiner customers developing solutions tailored to specific customer requirements. As such, the suite will become an important new tool for TriSynergy to offer new capabilities and to maximize the use of call recording equipment with its broad base of clients. TriSynergy provides operations and technology consulting services to contact center clients across a wide variety of industries.

"We are very excited about the potential of speech analytics to help our clients tap into the wealth of information about customer satisfaction and opportunities for improvements that, until now, have been inaccessible inside call recordings," said Mark E. Behrens, president of TriSynergy. "CallMiner's solutions combine the best approaches for speech analytics with a rich application set, an open approach that leverages existing investments in recording technology, and proven results that we know will benefit our clients."

CallMiner's Analytics Suite enables enterprise customers to uncover actionable business intelligence in call-center recordings. Millions of hours of customer calls are recorded daily for quality purposes, with only a fraction of those calls mined to gain insight into customer and agent interactions. CallMiner's proprietary software provides detailed analysis of agent/customer interactions, allowing enterprise customers to listen to what their customers want and to improve agent performance and business performance. In addition, with CallMiner's VSR technology, its speech analytics suite can be deployed without requiring a client to make any addition investment in additional servers.

"TriSynergy is known for its ability to help businesses optimize their customer-oriented technologies and processes," said Cliff LaCoursiere, co-founder and senior vice president of business development and marketing for CallMiner. "We know that TriSynergy's consultants are among the best and most experienced in the industry, and we're particularly pleased that they recognize the incredible potential value of our suite of speech analytics software. We're looking forward to providing their clients with the ability to classify and analyze 100% of their recorded calls, effectively and efficiently. This partnership has great potential for success."

About CallMiner

CallMiner is a leading developer of solutions that provide near real-time business intelligence from recorded conversations. CallMiner's advanced suite of applications enables managers and executives to conduct ad-hoc queries and analyses of conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM initiatives. Leading institutional investors include Sigma Partners, Intersouth Partners, Inflexion Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit http://www.callminer.com, or call 239-689-6463.

About TriSynergy

TriSynergy Consulting LLC (TriSynergy) is an independent consulting firm serving executives responsible for customer satisfaction, customer service, and customer relationship management. TriSynergy's clients rely on its services to quickly and measurably increase return on their investments in customer-oriented technologies and processes. TriSynergy provides: Customer-facing business process/operations reviews, technology architecture reviews, and/or project reviews to identify risks and opportunities for improvement; Software and hardware selection and vendor contract negotiation assistance; Strategic CRM technology planning and solution architecture; and Multi-channel technology integration management - application integration, computer telephony integration of voice and data, web/self service/email response and campaign management, analytics, communications infrastructure.