SUNNYVALE, Calif.--Transera™ Communications, the first company to offer an adaptive on-demand virtual contact center solution, today announced that it will present this week alongside TiVo and Frost & Sullivan in an eBroadcast covering contact center trends.

What:

The eBroadcast will cover proven strategies and best practices in building out and managing highly distributed contact centers for greater cost efficiencies and improved customer care. The presentation will introduce new web standards that eliminate capital-intensive infrastructure investments and new approaches that allow companies to unify a distributed workforce across diverse locations, communications networks, technologies and organizations to deliver consistent, high-quality service for every call.

Speakers:

Mike Daley, senior manager, Call Center Operations, TiVo

Ian Jacobs, senior analyst, Contact Center/CRM Growth Opportunities Service, Frost & Sullivan

Prem Uppaluru, co-founder and CEO, Transera Communications

When:

October 18, 2007 at 2pm EST/ 11am PST

Where:

Please register at http://events.streamlogics.net/frost/oct18-07/index.asp to attend the live presentation.

About Transera Communications

Headquartered in Sunnyvale, California, Transera Communications is the first company to offer an adaptive on-demand virtual contact center solution, enabling real-time visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost. Seratel, Transera's award-winning software, delivered as a service, enables organizations to rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote or at home with no upfront capital expenditures. Pricing starts at $100 per agent per month. For more information, go to www.transerainc.com or call 408-338-0900.