Customer Contact Europe, 2007

A Frost & Sullivan Executive MindXchange: Success Strategies for Delivering Pan-European Customer Contact Excellence, October 14-16, 2007

PALO ALTO, Calif.--Frost & Sullivan will be joined by Pan-European industry thought leaders to explore the latest strategic, tactical and operational information you need to drive customer satisfaction and excellence in the contact centre at Frost & Sullivan’s Customer Contact Europe, 2007 Executive MindXchange. The event will take place at the Prague Marriott Hotel in the Czech Republic on October 14-16, 2007.

From now until September 15, 2007, persons interested in attending the event will receive a courtesy 2-for-1 registration or 50% off one general session registration.

Frost & Sullivan’s Customer Contact Europe, 2007 Executive MindXchange will be value-packed with extraordinary networking opportunities, best practices and next practices that will enable participants to actively engage and benchmark with their peers, while tailoring content to meet specific needs related to Contact Centre Performance Optimisation and Agent Performance Optimisation in the Contact Centre.

Keynote presentations will be delivered by industry luminaries, including Jean-Philippe Mula, Director of Business Support with Microsoft, Ruth Rowan, Head of Global Propositions & Marketing, CRM with BT Global Services, and Sallie Crenshaw, Vice President of Global Customer Service with Shell International Petroleum Company, Ltd.

“Customer Contact Europe, 2007 will be the best yet in Frost & Sullivan’s Customer Contact series. This unique event will expand on the popularity of our North American events, and deliver the thought leadership, tools and techniques to drive excellence. Specifically, our sessions will delve into success factors such as your people (agents are your most valuable asset), the processes (the metrics that drive them), and the enabling technologies underlying it all.” - Michael DeSalles, Industry Analyst, Contact Center Research Group - Frost & Sullivan.

To secure your registration today, or to obtain more information on Customer Contact Europe 2007, please contact Brian Denker at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or 516-255-5474 and take advantage of the current 2-for-1 or 50% discount savings.

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. Its advisory expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities for clients. While serving clientele ranging from virtually every Global 1000 to emerging companies, Frost & Sullivan’s comprehensive industry coverage includes a global perspective of all vertical and horizontal industries. Its unique coverage combines ongoing analyst of markets, technologies, econometrics, and demographics. For more information visit http://www.frost.com