Capital to drive sales and marketing of customer service solutions for U.S. mid-market

SAN FRANCISCO--Neocase Software, a world leader in customer service software solutions, today announced that it has raised $6.5 million in a second institutional round of funding led by Iris Capital and supported by Caisse des Depots et Consignations (CDC) and Supporter Group. The new capital will support the company’s global expansion and help Neocase meet the growing U.S. demand for its efficient, collaborative customer service solutions.

Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow management with strict adherence to service level agreements (SLAs). Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM 3.0 sales and marketing suite with customer operations, Neocase can be deployed either on-demand or on-premise and for companies of all sizes. This customization allows partners and customers to focus on the business objectives at hand and fulfill customers’ needs in an efficient, timely manner.

A recognized European leader in customer support for over 14 years, Neocase established a U.S. presence in 2005 and has since assembled a world-class management team to lead its U.S. growth. In July 2006, the company announced that CRM industry veterans Tara Ryan, senior vice president of marketing, and William Pollie, senior vice president of sales, joined the company. More recently, Neocase has expanded its executive team to include new CFO Caroline Philippon-Quereuil, who held senior finance management positions with subsidiaries of Art Technology Group (ARTG) and Unify Corporation (UNFY).

“We are delighted to partner with Neocase, CDC and Supporter in this exciting phase of the company’s development,” commented Alexander Wiedmer, partner, Iris Capital. “It is thrilling to see a European software company develop this much traction this quickly in the U.S. market – the combination of an excellent team and unique, proven products puts Neocase in a strong position to achieve success.”

“Only Neocase offers all of the core elements of a customer service solution that simplifies how customers, employees and partners engage with customer service agents to solve problems and manage issues,” stated Herve Pluche, Neocase CEO. “Since entering the U.S. market, we have seen strong interest in our offering as companies recognize the need to bring more intelligence and collaboration to the customer case management process. We’re pleased that Iris Capital, CDC and Supporter are on board to help drive our next phase of growth as we increase awareness and adoption of our solutions on a global scale.”

About Iris Capital

Iris Capital is a pan-European venture and development capital company specializing in media, communications and information technology. Since its inception in the mid-eighties, the Paris-based Iris Capital team has managed investments in more than 200 companies located in 20 countries, and has generated more than 150 full exits. Iris Capital targets opportunities in high-growth technology or services companies across various investment stages, and provides active support to its portfolio companies related to its specialization and its experience. Iris Capital has invested in companies such as Wavecom, Kiala, SES, Wstore, Datamars and Erenis, among others. For additional information, see www.iriscapital.com

About CDC

Caisse des Dépôts is a state-owned financial institution that performs public-interest missions on behalf of France's central, regional and local governments. Caisse des Dépôts is present throughout France thanks to its regional offices, which work directly with local and regional governments, making the full range of Caisse des Dépôts' expertise and financing know-how available to them. Caisse des Dépôts is also a leading long-term institutional investor in listed companies. It manages substantial fund of funds investments, private equity investments, real estate assets, among which a portfolio of young technology companies. For additional information, see www.caissedesdepots.fr

About Supporter

For more than 15 years, Supporter has provided technology users with assistance and additional services in their professional and personal environments: IT Services Management, Customer Services and Call Centers. With over 400 employees spread over five sites (Paris, Bordeaux, Lyon, Madrid and New York), Supporter also benefits from 400 operational positions in its call centres in France, and a network of over 250 approved maintenance points enabling them to offer help either on-site or at home throughout France. For more information, visit http://us.supporter.fr.

About Neocase Software

Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.