London, UK –Dexterra, Inc., the fastest-growing mobile business platform and applications company worldwide, has been selected by the NRG Group - a global leader in document management solutions - through its Nashuatec, Rex-Rotary, and Gestetner sales brands, to supply the Dexterra Concert mobile business platform and its TransApp™ Field Service application to manage up to 2,500 field engineers across Europe.

Dexterra will provide the mobility piece of a wider project to improve and manage NRG Group’s customer service throughout Europe, and will be integrated with NRG Group’s service management solution – SMART. This solution provides harmonised, best-practice service processes for all NRG Group European operations. SMART comprises a call centre request-handling solution from Siebel and an automatic resource scheduling engine from Click Software.  The implementation will be initially rolled out to up to 300 field service engineers in the UK commencing early this year, followed by the Benelux. Dexterra Field Service will be fully implemented to up to 2,500 engineers across Europe within three years.

Using Dexterra, NRG Group engineers will be able to access all the information they require in the field, including parts, products, customer information, technical white papers, and troubleshooting, primarily via laptops. NRG Group also requires the option to deploy the solution via handheld devices during the course of its European rollout. The handheld option may prove particularly important in supporting walking engineers based in city centres.

“Dexterra stood out from the competition not only in its support of multiple devices, but through its ability to easily integrate with existing systems, and its clear appreciation of our business requirements,” commented Paul Rouse, Group Business Process Re-Engineering Manager - Service at NRG Group. “As well as being able to demonstrate a good understanding of the workflow of a field service engineer, Dexterra gave us impressive examples of the solution working in practice. Although we have a way to go until the project is complete, we already have a great working relationship and have been very impressed with the flexibility and support from the Dexterra team.”

“While the industry is definitely moving to handheld devices for mobility solutions, there will be continued evolution of devices and operating systems over the next few years, and companies deploying mobility solutions now need to be sure that their investment is future-proofed,” commented Nigel Clarke, GM EMEA for Dexterra.  “Dexterra’s support for leading industry standards gives our customers the flexibility and ability to easily and economically adapt their applications to keep up with changing business requirements.”